Guest Services Associate

3 weeks ago

Edisto Island, United States Wyndham Destinations Full time
We Put the World on Vacation

At Wyndham Destinations, our mission is to deliver exceptional vacation experiences for millions of travelers worldwide. Our team of over 19,000 associates work together to make this vision a reality at more than 270 vacation club resort locations across the globe.

How You'll Shine

As a Guest Services Associate, you will play a vital role in making guests' vacations memorable from registration to checkout. Your friendly welcome, excellent service, and contagious smile will set the tone for an unforgettable experience. You will extend hospitality with heart in everything you do, from sharing information about the resort and nearby attractions to providing room rate quotes and confirming reservations.

Some of your key responsibilities will include:
  • Welcoming guests from around the world and providing a warm and personalized experience
  • Guiding guests through the registration process, issuing unit keys, and providing information about the resort and area attractions
  • Processing cash and credit card transactions in accordance with established procedures
  • Completing all check-out procedures and verifying that the correct charges and credits are reflected in guest folios
  • Reserving and confirming reservations for individuals and/or groups
  • Providing guests with room rate quotes and responding to their inquiries and concerns in a timely and professional manner
  • Promoting teamwork and quality service through daily communications and coordination with other departments
How You'll Be Rewarded

We offer a comprehensive benefits package to our associates, including medical, dental, and vision insurance, discounted hotel and resort stays, employee stock purchase program, tuition reimbursement, 401(k) retirement savings with company match, and more.

What You'll Bring

To be successful in this role, you will need to possess a professional appearance and a positive, can-do attitude. You will also need excellent communication skills, the ability to solve problems with minimal supervision, basic math skills, and knowledge of proper cash handling procedures. Additionally, you will need to be able to multitask and work in a fast-paced environment, with attention to detail and strong organizing skills. A high school diploma or equivalent is required, as well as one year of guest services experience in a hospitality environment or one year of customer service experience in a service or retail environment.

Where Memories Start with You

Hospitality is at the heart of everything we do at Wyndham Destinations. We strive to create an inclusive environment where our associates can deliver excellence and have fun, celebrate together, and support one another. We are always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join us and build a career where memories start with you.

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