Guest Services Associate

3 weeks ago

Edisto Island, United States Travel + Leisure Full time
Deliver Exceptional Guest Experiences

As a Guest Services Associate at Travel + Leisure Co., you will play a vital role in making our guests' vacations unforgettable. Your warm welcome, excellent service, and contagious smile will set the tone for a memorable stay. You will be responsible for extending hospitality with heart in everything you do, from sharing information about the resort and nearby attractions to providing room rate quotes and confirming reservations.

Key Responsibilities:
  • Provide warm welcomes to guests from around the world
  • Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions
  • Process cash and credit card transactions strictly following established procedures
  • Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities
  • Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios
  • Reserve and confirm reservations for individuals and/or groups
  • Provide guests with room rate quotes
  • Respond to guest inquiries and concerns as quickly and completely as possible
  • Promote teamwork and quality service through daily communications and coordination with other departments
Benefits and Rewards

We offer a comprehensive range of benefits to our associates, including medical, dental, and vision insurance, discounted hotel and resort stays, employee stock purchase program, tuition reimbursement, and 401(k) retirement savings with company match. You will also have the opportunity to earn a $250 bonus after your first 30 days of employment.

Requirements

To be successful in this role, you will need to have a professional appearance and a positive, can-do attitude. You will also need to have excellent communication skills, the ability to solve problems with a minimum of supervision, and basic math skills and knowledge of proper cash handling procedures. Additionally, you will need to be able to multitask and work in a fast-paced environment, with attention to detail and strong organizing skills. A high school diploma or equivalent is required, and one year of guest services experience in a hospitality environment or one year of customer service experience in a service or retail environment is preferred.

Why Work with Us?

At Travel + Leisure Co., we are committed to delivering exceptional guest experiences and creating memorable moments for our guests. We are an equal opportunity employer and value diversity and inclusion in the workplace. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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