Senior Customer Success Manager

2 weeks ago


Little Ferry, New Jersey, United States Siteline Inc Full time
Senior Customer Success Manager at Siteline Inc

Join Siteline Inc as a Senior Customer Success Manager, where you will play a pivotal role in enhancing customer satisfaction and driving retention. This position offers the chance to influence key strategies and implement effective processes for growth.

Key Responsibilities:
  • Oversee the Customer Success team, focusing on client engagement, relationship management, and customer retention initiatives.
  • Provide guidance and support to a team of Customer Success Managers, fostering their professional development.
  • Manage the complete post-sale customer journey, including support services, renewals, and account oversight.
  • Formulate strategies, streamline processes, and deploy tools aimed at enhancing operational efficiency and growth.
  • Establish and monitor critical success metrics, delivering insights and reports to senior management.
  • Work collaboratively with cross-functional teams to ensure customer insights are integrated into business strategies.
Qualifications:
  • A minimum of 6 years of experience in customer success, with at least 4 years in a SaaS leadership role.
  • Proven track record in developing and scaling customer success operations.
  • Strong leadership capabilities with an emphasis on continuous improvement.
  • Analytical thinker with a hands-on approach to execution.
  • Exceptional communication skills, with experience in engaging diverse audiences.
  • Experience in facilitating technology adoption in conventional sectors is advantageous.
Preferred Skills:
  • Familiarity with tools such as Zendesk, Salesforce, and Notion.


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