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Senior Manager of Client Success Engineering
2 months ago
Embarking on a career journey with UrbanFootprint positions you at the forefront of transforming decision-making processes for organizations.
UrbanFootprint specializes in Resilient Decision Intelligence, trusted by leading energy utilities, financial institutions, government entities, consulting firms, and tech companies across the United States. We provide geospatial insights that guide investment strategies, resource allocation, and actions necessary to develop resilient infrastructure and communities.
Our mission is to integrate and standardize previously isolated data concerning climate, environmental, urban, and socio-economic factors, revealing powerful, comprehensive, and actionable insights.
UrbanFootprint equips organizations with essential data insights, empowering them to make informed decisions and Never Wonder Where.
The Role
We are seeking a Senior Technical Project Manager to serve as a strategic advisor for our product offerings, ensuring customer success and maximizing the value derived from our solutions.
Your responsibilities will encompass guiding accounts throughout their lifecycle—from onboarding to enhancing product usage across all relevant teams.
Moreover, you will act as a vital liaison among revenue teams, product, and technical teams to facilitate account growth and support product innovation.
Key Responsibilities:
- Serve as the primary point of contact for key accounts, coordinating all aspects of product delivery while ensuring a thorough understanding of customer needs.
- Gain an in-depth knowledge of our products to effectively train, support, and enable customers in utilizing the UrbanFootprint platform and Resilience Insights layers.
- Proactively identify and address issues that may hinder product adoption, usage, and expansion, which may involve training customers on new use cases or coordinating solutions internally and externally.
- Collaborate closely with Technical Project Managers, Solutions Analysts, Sales, and Product Managers to enhance our implementation strategies and improve product delivery processes.
- Coordinate product delivery efforts across UrbanFootprint teams, including Data Science, Customer Success, Product, and Business Development, to meet project timelines and customer requirements.
- Establish strong business relationships with customer leads throughout the contract lifecycle to ensure their needs are met and they advocate for our company.
- Develop, modify, and contextualize internal reports focused on customer-specific product usage and potential advancements.
- Communicate updates regarding customer product implementation and usage to the broader UrbanFootprint team, supporting Sales and Business Development in identifying expansion opportunities.
Your Qualifications:
- 6+ years of experience in customer-facing project management, particularly with data-oriented deliverables or product delivery.
- 4+ years of experience managing teams.
- 4+ years of experience as an analyst utilizing spatial analysis, ideally in areas such as urban planning, government, energy, climate change, natural hazard vulnerability, social equity, or finance.
- Proficiency in geospatial data analysis methodologies, utilizing tools such as programming languages (Python or SQL) or GIS platforms (ArcGIS or QGIS) is a plus.
- A BS or MS in Engineering, Data Science (with a focus on geospatial analysis), Geography, Urban Planning, Public Policy, Economics, or similar technical fields.
- Exceptional organizational skills with a keen attention to detail.
- Experience in product development support and/or product delivery.
- Strong communication and collaboration abilities.
- Experience in a technical consulting role or direct engagement with external stakeholders, with the ability to convey technical concepts to non-technical audiences.
- Familiarity with Jira.
Compensation:
The target salary for this position ranges from $125,000 to $170,000, in addition to bonus eligibility and equity. Compensation is flexible based on experience, and candidates at various levels will be considered.
UrbanFootprint is dedicated to fostering diversity within its workforce and ensuring equal employment opportunities regardless of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
