Customer Success Manager for Commercial Accounts, East Region
2 weeks ago
Position Overview:
Monte Carlo is expanding its Customer Success division.
We are in search of a dedicated, enthusiastic, and results-oriented Customer Success Manager to help shape and enhance Monte Carlo's Commercial Customer Success strategy.
In this role, you will be tasked with architecting and implementing processes, engagement strategies, and enablement initiatives for customer success at scale, aimed at delivering value and achieving results within our diverse portfolio of long-tail accounts.
At Monte Carlo, we hold Customer Success in high regard. Our CEO and co-founder, Barr Moses, previously served as VP of Customer Operations at Gainsight, a leader in Customer Success. Our foremost company value is Customer Impact.Key Responsibilities:
Oversee and manage the complete client journey from onboarding through to adoption and value realization.
Organize and conduct value-driven business reviews with client executives.
Utilize your expertise in Monte Carlo's offerings to recommend best practices that enhance adoption and maximize the value derived from our solutions.
Establish and nurture relationships with client executives, including VPs, C-suite leaders, founders, and CEOs.Continuously assess account health and adoption metrics to identify opportunities for maximizing customer value from Monte Carlo.
Develop and implement a scalable strategy to drive adoption, technical success, and growth across our long-tail customer base.
Identify and execute intervention strategies for common customer challenges or opportunities.
Collaborate with Sales to pinpoint risks and opportunities within all accounts, aiming to expand revenue through cross-selling and upselling.
Work closely with Product and Engineering teams to communicate customer feedback and influence the product roadmap, while also relaying product updates back to our clients.
Qualifications:
Minimum of 2 years of experience in B2B SaaS customer success, managing a diverse range of accounts. Experience with larger portfolios (50+ accounts) is preferred.
Strong customer empathy and a passion for driving growth.
Analytical mindset with a focus on processes.
Self-motivated with the ability to thrive in a fast-paced startup environment where priorities and goals may shift rapidly.
Proven track record of achieving positive customer success outcomes, including retention, expansion, churn reduction, client advocacy, and enhancing account lifetime value.
Technical proficiency and the ability to quickly learn new products, engaging constructively with product leadership to influence the product roadmap.
#BI-REMOTE
About Monte Carlo
As organizations increasingly depend on data to drive digital products and make informed decisions, ensuring the accuracy and reliability of this data becomes essential.
Monte Carlo partners with data-driven organizations, including industry leaders, to help them establish trust in their data.
Embracing DiversityAt Monte Carlo, equality is a fundamental aspect of our culture. We are committed to fostering an inclusive global team that reflects a wide array of backgrounds, perspectives, beliefs, and experiences.
Monte Carlo is an equal opportunity employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.
We take pride in being recognized for our exceptional employee experience:
Monte Carlo Named One of the Best Places to Work in the Bay Area for 2022
Monte Carlo Great Place to Work Certified 2022
Data Quality Startup Monte Carlo Is A Unicorn After Fourth Funding Round In Two Years
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