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Customer Success Team Leader
2 months ago
At Deel, we believe that our identity shapes our actions. Our diverse and dynamic teams are committed to empowering businesses to hire talent from anywhere in the world effortlessly.
With a workforce of over three thousand motivated professionals across more than 100 countries, we foster a culture of continuous learning and innovation. Our mission is to create a world where hiring borders do not limit access to exceptional talent.
Our cutting-edge technology and global expertise are pivotal to our success, enabling us to provide top-tier products and features that connect millions of job seekers with outstanding opportunities.
Your Role:As a leader in our Customer Success division, you will be responsible for:
- Overseeing and mentoring a growing team of Customer Success Managers in your region, including recruitment, onboarding, and training.
- Acting as a coach and leader, enhancing the skills of your team as they assist clients in achieving their goals.
- Driving revenue growth by optimizing the effectiveness of the Customer Success team and implementing impactful changes.
- Analyzing customer and product data to identify opportunities for improvement and collaborating with Operations to design efficient processes and workflows.
- Proactively identifying areas to enhance operational efficiency and elevate the customer experience.
You will excel in this role if you possess:
- Demonstrated experience leading a Customer Success team in a fast-paced B2B SaaS environment.
- A strong background in automation, with a focus on data-driven leadership to enhance team efficiency.
- A proactive mindset, capable of thriving in a dynamic and challenging atmosphere.
- A proven track record of achieving customer retention and renewal targets in a high-growth context.
- A data-oriented approach to decision-making.
- Experience with Gainsight.
- Familiarity with working in diverse teams across various countries and time zones.
- Background in a remote work setting.
- Experience in high-growth startups or scale-ups.
- Knowledge of Fintech or HRtech sectors.
- Multilingual abilities.
At Deel, we are dedicated to offering competitive compensation and comprehensive benefits that reflect our commitment to inclusivity and accessibility for all.
What We Offer:- Customized computer equipment tailored to your role.
- Stock grant opportunities based on your position and employment status.
- Additional perks and benefits according to your employment status and location.
- Flexibility in remote work arrangements, including access to co-working spaces where available.
Deel is an equal-opportunity employer that values diversity and encourages applications from qualified candidates regardless of various protected characteristics.
