Customer Success Manager, Converged Communications Specialist
6 days ago
We are seeking a highly skilled Customer Success Manager, Converged Communications to join our team at Microsoft Corporation. As a key member of our Customer Success Unit, you will play a critical role in driving the success of our customers and helping them achieve their business goals.
Key Responsibilities- Develop and Maintain Valued Relationships: Build and maintain strong relationships with key customer stakeholders and business decision makers to ensure customer satisfaction and loyalty.
- Understand Customer Business Needs: Understand customer business needs and help them achieve their goals through the effective use of our converged communication solutions.
- Drive Adoption and Expansion: Drive adoption and expansion of converged communications solutions within assigned customer accounts.
- Accelerate Digital Transformation: Help customers accelerate the digital transformation of their business processes by mapping Microsoft and partner technologies to meet their needs.
- Identify Best Practices: Identify and document consumption best practices and customer references to further improve the success of customers and with other accounts teams.
- Meet Key Performance Indicators: Meet or exceed key performance indicators and targets.
- Collaborate with Cross-Functional Teams: Collaborate with cross-functional teams to ensure customer success and advocacy, including sales, support, product, and engineering.
- Education and Experience: Bachelor's Degree in Business, Engineering, Technology, or related field AND 4+ years related work experience (e.g., customer success management, account management, consulting, pre-sales/post-sales, technical sales, technology solutions, change management) OR Master's Degree in Business, Engineering, Technology, or related field AND 3+ years related work experience (e.g., customer success management, account management, consulting, pre-sales/post-sales, technical sales, technology solutions, change management) OR equivalent experience.
- Technical Experience: 4+ years of enterprise technical experience in any of the following communications technologies: Microsoft converged communications (including Microsoft Teams Phone, Microsoft Teams Rooms, and Microsoft Teams Premium), Microsoft Unified Communications (includes chat, file sharing, telephony, and video conferencing or related communications platform solutions).
- Additional Qualifications: 3+ years of enterprise experience mapping customer's business process and needs to product capability and solution areas across convergent communications technologies.
Microsoft Corporation is an equal opportunity employer. We are committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. We are proud to be a leader in the technology industry and are committed to making a positive impact on the world.
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