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Senior Customer Success Strategist
2 months ago
As a pivotal member of our team, you will take on the role of a Customer Success Manager, dedicated to steering our clients through their journey towards environmental sustainability.
Company Introduction
At Persefoni, our mission is to empower organizations to become climate-conscious and proactive through the world's leading climate software and data solutions. We are developing a comprehensive platform that enables businesses to assess, analyze, and minimize their Enterprise Carbon Footprint.
Our aim is to furnish our clients with unparalleled visibility and insights into their environmental impact.
Core Values
Sustainability: We are devoted to sustainable practices throughout our operations and culture, striving to be a net-positive contributor to the environment and the global community.
Impact: Our focus is on addressing significant challenges that yield substantial outcomes, creating meaningful solutions rather than incremental changes.
Collaboration: We prioritize alignment in our objectives and efforts to develop impactful technologies, fostering cooperation among our company, clients, and partners.
Equality: We celebrate diversity and respect individuals from all backgrounds, cultivating a culture of innovation and inclusion.
Role Responsibilities
In this role, you will:
- Facilitate the effective onboarding and utilization of the Persefoni platform, ensuring clients recognize the value of our partnership.
- Act as the primary liaison alongside your account team, maintaining clear communication with all client stakeholders.
- Provide training and guidance to enhance the adoption of the Persefoni product.
- Assist clients in their sustainability endeavors, navigating carbon accounting requirements through data management.
- Identify and mitigate risks throughout the client journey with proactive engagement and resolution strategies.
- Transform satisfied clients into advocates, measured through participation in reference calls, case studies, and customer satisfaction metrics.
- Collaborate with various departments, including Sales and Product, to identify and capitalize on expansion opportunities.
- Support clients in optimizing data sources and processes, enhancing automation of data flows to Persefoni.
- Stay informed about new features and modules, ensuring you are ahead of upcoming developments.
Qualifications
The ideal candidate will possess:
- Experience in ESG performance, sustainability management, or environmental consulting.
- Proven background in Customer Success Management or Account Management, preferably in the SaaS sector.
- Adeptness in a fast-paced, global team environment.
- Experience collaborating with various levels of seniority within client organizations.
- Skills in technical training and user adoption.
- Ability to navigate challenging discussions with tact and support.
- Familiarity with Customer Success Software (e.g., ChurnZero, Gainsight) is advantageous.
Performance Indicators
Success in this role will be demonstrated by:
- Your ability to articulate how Persefoni integrates carbon accounting standards within the first three months.
- Your proficiency in the Persefoni platform and delivery of an exceptional onboarding experience within the first three months.
- Your capability to track and report relevant client activities using Persefoni systems within the first three months.
- Your effectiveness in maintaining high customer sentiment and identifying risk mitigation strategies within the first three months.
Job Type: Full-time, Exempt, Individual Contributor, Remote.
Compensation: Annual base salary commensurate with skills and experience, along with a generous benefits package including PTO, 401k matching, medical, dental, and vision insurance, and equity incentives.
Persefoni is an Equal Opportunity Employer, committed to fostering an inclusive environment for all team members.
