Service Operations Assistant

1 week ago

Owings Mills, Maryland, United States David S. Brown Enterprises, Ltd Full time

Position Overview

The role involves adhering to established organizational protocols and/or specific directives from the Maintenance Supervisor and Property Manager. This position supports the Maintenance Supervisor in managing maintenance operations for the assigned community while ensuring the safety and aesthetic upkeep of the premises. The individual plays a vital role in fostering positive relationships with residents. Responsibilities include handling routine service requests, preparing units for new occupants, and engaging in various maintenance projects. Tasks may encompass general carpentry, plumbing, electrical work, and HVAC systems. The role also includes accountability for the upkeep of company tools, inventory, vehicles, and workshop facilities.

Key Responsibilities

  • Assist in monitoring the efficiency of all maintenance initiatives, ensuring that the community remains appealing, secure, and well-maintained.
  • Foster a collaborative environment by encouraging teamwork among staff members.
  • Help in the development, ordering, and management of inventory and supply lists in line with company policies.
  • Maintain a comprehensive product inventory notebook that catalogs the various materials used within the community, including warranty details.
  • Ensure the maintenance shop is clean, organized, and safe.
  • Familiarize oneself with community building names, property layout, and the locations of essential utilities.
  • Complete routine service requests to guarantee high levels of customer satisfaction, documenting all work performed.
  • Prepare units for occupancy as per management schedules, completing necessary checklists.
  • Participate in an on-call rotation for emergency service requests, understanding the location of emergency controls.
  • Assist in supervising subcontractors, vendors, and suppliers as required.
  • If assigned a vehicle, maintain accurate logs and ensure proper maintenance of the vehicle and any other equipment.
  • Perform general maintenance tasks on both the interior and exterior of buildings and shared spaces.
  • Support the training of new Service Team members as needed.
  • Conduct move-out inspections when required.
  • Engage in snow and ice removal activities from parking areas and walkways.
  • Maintain awareness of mold and related issues.
  • Attend training sessions, trade shows, and meetings that are deemed necessary for professional development.
  • Gather and implement all necessary information to comply with local and federal regulations.
  • Assist the Maintenance Supervisor in coordinating the functions of the on-site maintenance team.
  • Complete additional tasks as assigned by the Property Manager and Maintenance Supervisor, including service requests and preventative maintenance.
  • Notify the supervisor of any additional maintenance needs to enhance property conditions.
  • Report directly to the Maintenance Supervisor.
  • Understand and adhere to maintenance policies and procedures as outlined in the company manual.
  • May temporarily assume the responsibilities of the Maintenance Supervisor when required.
  • Flexibility in work hours may be necessary to ensure adequate staffing levels.

Qualifications

  • To excel in this role, candidates must effectively perform each essential duty. The qualifications listed below represent the knowledge, skills, and abilities required. Accommodations may be made for individuals with disabilities.
  • Strong commitment to organizational goals and values.
  • Ability to complete assigned tasks in an orderly and timely fashion.
  • Possess a friendly and positive demeanor.
  • Ability to utilize shop mathematics, interpret complex drawings, and follow detailed specifications.
  • Continuous improvement of technical skills necessary for maintenance tasks.
  • Dedication to the success of each team member.
  • Customer-focused approach.
  • General knowledge of maintenance repair and service practices.
  • Mathematical Skills: Proficient in basic arithmetic operations using various units of measure.
  • Reasoning Ability: Capable of solving practical problems and addressing a variety of concrete variables.
  • Language Skills: Ability to read and interpret safety rules, maintenance instructions, and procedural manuals.

Physical Requirements

  • The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities.
  • Regularly required to use hands for handling and communication.
  • Frequently required to stand, walk, reach, climb, and perform various physical activities.
  • Occasionally required to sit and engage in sensory activities.
  • Must frequently lift and/or move up to 100 pounds.
  • Specific vision abilities required include close vision, distance vision, and depth perception.
  • Frequent exposure to moving mechanical parts and outdoor weather conditions.
  • Occasional exposure to wet conditions, high places, fumes, and vibrations.
  • Noise levels in the work environment are typically moderate.
  • Must be self-motivated with strong communication skills and maintain a professional appearance.

Education/Training/Experience

  • High school diploma (or equivalent) required, with vocational training in plumbing, HVAC, mechanical, or electrical fields preferred. A minimum of one year of related service experience is necessary.
  • EPA certification for handling refrigerants is required or in the process of obtaining certification.

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