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Residential Community Operations Manager

2 months ago

Owings Mills, Maryland, United States Tidewater Property Management Full time

Job Type: Full-time

Description: As the Residential Community Operations Manager, you will oversee the overall administration and functioning of shared properties and amenities within condominiums, cooperatives, and planned communities through their respective homeowners' or community associations on behalf of Tidewater Property Management.

The Operations Manager will handle a portfolio of Homeowners Associations (HOAs) and Condominium Associations from the designated Tidewater Property Management office, managing an average of 10 to 12 properties.

Key Responsibilities:

  • Manage financial obligations including delinquencies, prepaid dues, monthly assessments, and invoices for the Association and Board of Directors.
  • Review financial reports, prepare budgets, and generate monthly management summaries for Tidewater.
  • Develop and maintain annual budgets for the Association.
  • Negotiate contracts with service providers on behalf of the Association.
  • Maintain calendars, contact lists, and appointments efficiently.
  • Address homeowner complaints and concerns on behalf of the Association.
  • Communicate regularly with the Board of Directors to assist in implementing their requests.
  • Ensure timely completion of action items for each community.
  • Provide guidance to the Board of Directors regarding homeowner inquiries and requests.
  • Oversee the maintenance of shared properties and facilities utilized by homeowners.

Services Managed Include:

  • Trash collection
  • Landscaping maintenance
  • Parking area upkeep
  • Snow and ice removal
  • Repair and maintenance of all structures and equipment

Advise the Board and homeowners on compliance with community and governmental regulations. Maintain legal documentation for the Board of Directors and manage service vendors and onsite staff as necessary. Responsible for the operation of community amenities such as pools, golf courses, and community centers.

Assist the elected Boards of Directors in resolving legal matters or disputes affecting homeowners, and review proposed changes or improvements to properties. Enforce the Management Agreement, ensuring all expectations are met for each community, including meeting frequency, budget adherence, inspections, and fee structures.

Attend evening and weekend meetings as required by each community's Management Agreement. Represent the Community Association in court as needed and conduct site inspections as outlined in the Management Agreement.

Requirements:

  • Excellent verbal and written communication skills.
  • A minimum of 5 years of experience in portfolio management is preferred.
  • Knowledge of HOA and Condo regulations.
  • Experience in vendor management and construction/maintenance issues.
  • Proficient in Microsoft Office applications (Word, Excel, Outlook, Publisher, PowerPoint).
  • Strong organizational and time management abilities.
  • Customer service-oriented with a positive attitude.
  • Reliable transportation and a valid driver's license.
  • Ability to learn new software.
  • Certifications such as CMCA and AMS, with PCAM designations preferred.

Physical Requirements:

This position operates under standard office conditions, requiring the ability to work at a computer and on the phone for extended periods. Must be able to stand, sit, walk, and occasionally climb for extended durations. The role may require flexible hours and weekends as necessary, with the ability to lift up to 50 lbs.

Travel to various communities and events is required, and being outdoors in varying weather conditions is expected.

Salary: Depending on Experience