Customer Service Representative

2 weeks ago


Owings Mills, Maryland, United States ANDEO group Full time

CONTRACT DURATION
12 month contract (extension likely)

ROLE RESPONSIBILITIES

  • This role serves as the primary liaison for both internal and external stakeholders concerning intricate billing and collection matters.
  • The representative will aid in the clarification and enhancement of operational processes and inquiries, ensuring that payments for services from all sources are accurately recorded and reconciled promptly to optimize revenue streams.
  • The incumbent may be tasked with supporting management projects by delivering analytical and reporting assistance for objectives such as operational efficiency, quality metrics, productivity analysis, month-end accounts receivable reconciliation, and monthly aging reports.
  • Investigates and addresses complex patient inquiries related to billing issues through telephone or written communication.
  • Examines billing documents for precision and completeness prior to submission to payors.
  • Contributes to the preparation of monthly billing and accounts receivable documentation.
  • Assists with intricate billing challenges, including liaising with insurance providers to verify patient eligibility and referral details.

ESSENTIAL QUALIFICATIONS

  • High School Diploma or GED
  • A minimum of 2 years of experience in Billing, membership enrollment, member services, claims operations, or a Finance-related role
  • Experience in Accounts Receivables (A/R) is preferred.
  • Proficiency in MS Excel is required.


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