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Assistant General Manager
2 months ago
**Job Summary:**
We are seeking a highly skilled and experienced Assistant General Manager to oversee the daily operations of our Goldfish Swim School location. As a key member of our management team, you will be responsible for ensuring the smooth operation of our facility, providing exceptional customer service, and driving business growth.
Key Responsibilities:
- Operational Excellence: Direct and control daily operations to ensure our school is running according to Goldfish Swim School standard operating procedures.
- Team Leadership: Manage and motivate our staff to achieve high productivity, excellent performance, and positive employee satisfaction.
- Customer Service: Interact with customers, Deck Supervisors, and Golden Teachers to resolve issues related to class scheduling, student progress, and employee performance.
- Sales and Marketing: Provide sales and marketing training to qualified sales staff and direction in the retail and vending departments.
- Private Party Operations: Train and oversee private party staff to ensure adherence to Goldfish Swim School standard operating procedures.
- Technology and Safety: Gain knowledge and experience in all technology platforms and safety procedures to ensure a high level of competence in bookings, class scheduling, reporting, and administrative functions.
- Employee Engagement: Initiate and oversee workplace culture and employee interaction, maintaining a high level of employee satisfaction.
- Emergency Preparedness: Direct and oversee the implementation of the Emergency Action Plan and all safety procedures.
Requirements:
- Education: High school diploma or GED required; Bachelor's degree or higher preferred.
- Experience: Two or more years of management experience preferred; two or more years as a swimming instructor preferred.
- Certifications: Lifeguard, CPR/AED, and first aid certification required; shallow water attendant highly recommended.
Work Environment: While performing this job, the employee is regularly exposed to heat and humidity; noise level is usually moderate.