Senior Vice President of Resident Engagement

1 week ago

Atlanta, Georgia, United States Thrive Senior Living Full time
Job Overview

Position Summary

As the Vice President of Resident Experience at Thrive Senior Living, you will play a pivotal role in enhancing the overall human experience within our communities. Your focus will be on fostering strong relationships through effective communication and collaboration. Licensure Requirement: Must be a Registered Nurse (RN) or Licensed Practical Nurse (LPN).

Key Responsibilities for Cultivating Relationships
  • Establish meaningful connections with residents through personalized interactions, assessments, and engagement strategies.
  • Develop strong relationships with team members through regular one-on-one meetings and active presence.
  • Engage with families through consistent communication and family gatherings.

Observational Leadership
  • Practice keen observation to gain clarity on situations.
  • Differentiate emotional responses from factual events.
  • Formulate thoughtful, clear, and compassionate responses.

Innovative Health Solutions
  • Explore optimal solutions for enhancing health outcomes.
  • Implement creative strategies to enrich resident and community life.
  • Prioritize non-pharmaceutical approaches whenever feasible.

Responsibilities for Enhancing Community

Create an exceptional experience that encourages guests to transition into residents.


Retention Focus
  • Ensure residents remain satisfied and do not leave due to negative experiences.
  • Prioritize resident satisfaction in all initiatives.
  • Equip the team to identify early signs of dissatisfaction.

Regulatory Compliance Expert
  • Stay informed about all relevant state regulations, codes, and licensure agreements.
  • Interpret and ensure compliance with regulations throughout the year.
  • Guide team members to operate within their professional scope.
  • Build relationships with regulatory bodies.

Commitment to Resident Rights
  • Uphold residents' rights to make choices.
  • Prioritize the quality of life for all residents.
  • Manage expectations effectively.

Financial Stewardship

Balance the delivery of high-quality experiences for both team members and residents while achieving financial objectives.


Community Protection
  • Implement a thorough selection process for team members.
  • Avoid reliance on agency staff within the community.
  • Conduct regular assessments of residents.
  • Safeguard the community's reputation.

Data-Driven Decision Making
  • Prepare for annual evaluations and assessments.
  • Utilize quality assurance metrics to focus on resident experience.
  • Monitor team member turnover rates.
  • Maintain awareness of budgetary constraints.

Technology Integration
  • Leverage advanced technology to enhance resident care.
  • Utilize rehabilitation equipment and electronic health records.
  • Foster daily interactions to maintain presence and connection.

Qualifications and Skills
  • Demonstrated leadership and exceptional guest service skills.
  • Strong business acumen with knowledge in development and marketing.
  • Excellent verbal and written communication abilities.
  • Innovative thinker with a proactive approach to problem-solving.
  • Highly organized with a track record of executing and monitoring business performance.

Education and Experience Requirements
  • Bachelor's or Associate's degree in Nursing from an accredited institution; or equivalent experience and training.
  • Preferred 2-3 years of experience in an administrative role.

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