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Vice President of Resident Engagement

2 months ago

Atlanta, Georgia, United States Thrive Senior Living Full time
Job Overview

Position Summary

As the Vice President of Resident Experience at Thrive Senior Living, you will be instrumental in enhancing the quality of life for our residents. Your role will involve nurturing relationships through effective communication and collaboration. Must possess a valid RN or LPN license.

Key Responsibilities for Enhancing Resident Relationships
  • Establish profound connections with residents through personalized interactions, assessments, and engagement strategies.
  • Foster strong relationships with team members through regular one-on-one meetings and active presence.
  • Engage with families through consistent communication and meetings to ensure a supportive environment.

Observational Leadership
  • Practice keen observation to gain clarity on resident needs.
  • Distinguish emotional responses from factual events to provide thoughtful feedback.
  • Craft responses that are considerate, clear, and constructive.

Innovative Health Solutions
  • Explore optimal solutions to enhance health outcomes for residents.
  • Implement creative strategies to enrich community life.
  • Prioritize non-pharmaceutical approaches whenever feasible.

Responsibilities for Increasing Resident Retention
  • Create an exceptional experience that encourages guests to transition into residents.
  • Ensure residents remain satisfied to prevent negative experiences leading to departures.
  • Empower the team to identify early signs of dissatisfaction.

Regulatory Compliance Expert
  • Stay informed on all relevant state regulations, codes, and licensure agreements.
  • Interpret and ensure compliance with regulations throughout the year.
  • Support team members in understanding their scope of practice.

Prioritizing Resident Safety
  • Respect residents' rights to make choices.
  • Focus on enhancing residents' quality of life.
  • Manage expectations effectively.

Responsibilities for Financial Performance
  • Balance high-quality resident and team member experiences with financial objectives.

Protecting Organizational Integrity
  • Adhere to a thorough selection process for team members.
  • Avoid reliance on agency staff within the community.
  • Conduct regular assessments of residents' needs.
  • Safeguard the organization's reputation.

Data-Driven Decision Making
  • Prepare for annual evaluations and assessments.
  • Utilize quality assurance metrics to focus on resident experience.
  • Monitor team member turnover rates.
  • Maintain awareness of budgetary constraints.

Technology and Personal Touch
  • Leverage advanced technology to enhance resident care.
  • Utilize rehabilitation equipment and electronic health records.
  • Ensure regular personal interactions with residents.

Qualifications and Skills
  • Proven leadership and guest service skills are essential.
  • Strong business acumen with knowledge in development and marketing.
  • Exceptional written and verbal communication abilities.
  • Innovative thinker capable of solving complex issues.
  • Highly organized with the ability to execute and monitor performance effectively.

Education and Experience Requirements
  • Bachelor's or Associate's degree in Nursing from an accredited institution; or equivalent experience in a related field.
  • 2-3 years of experience in an administrative role is preferred.