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Vice President of Resident Engagement

2 months ago

Atlanta, Georgia, United States Thrive Senior Living Full time
Job Overview

Position Summary

As the Vice President of Resident Experience at Thrive Senior Living, you will enhance the overall human experience within our communities. Your role will involve fostering collaborative relationships through effective communication and empathy. Must possess a valid RN or LPN license.

Key Responsibilities for Enhancing Relationships
  • Establish profound connections with residents through personalized engagement strategies, assessments, and meaningful interactions.
  • Develop strong bonds with team members through regular one-on-one meetings and active presence.
  • Engage with families through open communication and organized family gatherings.

Observational Leadership
  • Utilize keen observation skills to gain clarity on situations.
  • Distinguish between emotional responses and factual events.
  • Formulate thoughtful and compassionate responses to challenges.

Innovative Health Solutions
  • Continuously seek optimal health outcomes for residents.
  • Implement creative strategies to enhance community life.
  • Prioritize non-pharmaceutical approaches whenever feasible.

Responsibilities for Community Growth

Create an exceptional experience that encourages prospective residents to join our community.


Retention Strategies
  • Ensure residents remain satisfied and engaged to prevent turnover.
  • Focus on enhancing resident satisfaction levels.
  • Equip team members to identify early signs of dissatisfaction.

Regulatory Compliance
  • Stay informed about state regulations, codes, and licensing agreements.
  • Interpret and ensure compliance with all relevant guidelines throughout the year.
  • Ensure team members operate within their professional scope.
  • Foster relationships with regulatory bodies.

Prioritizing Resident Safety
  • Uphold residents' rights to make choices.
  • Ensure the quality of life for residents remains a top priority.
  • Manage expectations effectively.

Financial Stewardship

Maintain a balance between delivering high-quality experiences for residents and achieving financial objectives.


Team Selection and Brand Protection
  • Adhere to a comprehensive selection process for team members.
  • Avoid reliance on agency staff within the community.
  • Conduct regular assessments of resident needs.
  • Safeguard the integrity of the brand.

Performance Metrics
  • Prepare for annual evaluations and surveys.
  • Focus on quality assurance and experience metrics.
  • Monitor team member turnover rates.
  • Possess a solid understanding of budgetary constraints.

Technology Integration
  • Utilize advanced technology solutions to enhance resident care.
  • Implement electronic health records and innovative tools.
  • Ensure consistent presence and engagement with residents.

Qualifications and Skills
  • Demonstrated leadership and exceptional guest service skills.
  • Strong business acumen with expertise in development and marketing.
  • Excellent verbal and written communication abilities.
  • Creative problem-solving skills with a hands-on approach.
  • Highly organized with the capability to plan, execute, and assess business performance.

Education and Experience Requirements
  • Bachelor's or Associate's degree in Nursing from an accredited institution; or equivalent experience in a related field.
  • A minimum of 2-3 years in an administrative role is preferred.