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Senior Vice President of Resident Engagement

2 months ago

Atlanta, Georgia, United States Thrive Senior Living Full time
Job Overview

Position Summary

As the Vice President of Resident Experience at Thrive Senior Living, you will enhance the overall human experience for our residents. Your role will involve cultivating strong relationships through effective communication and collaboration. Must hold a valid RN or LPN license.

Key Responsibilities for Enhancing Relationships
  • Develop meaningful connections with residents utilizing Life Memorization, FRAMEs, Assessments, and SAGELY.
  • Foster relationships with team members through regular one-on-one interactions and presence.
  • Engage with families through active participation and family meetings.
Observational Leadership
  • Maintain a clear perspective by observing situations thoroughly.
  • Distinguish between emotional responses and factual events.
  • Formulate thoughtful, clear, and compassionate responses.
Innovative Health Solutions
  • Strive to identify optimal health outcomes for residents.
  • Implement creative strategies to enhance resident and community life.
  • Prioritize non-pharmaceutical approaches whenever feasible.
Responsibilities for Building Community

Create an exceptional experience that encourages guests to transition into residents.

Retention and Satisfaction
  • Ensure residents remain satisfied and do not leave due to negative experiences.
  • Concentrate on enhancing resident satisfaction.
  • Equip the team to recognize early indicators of dissatisfaction.
Regulatory Compliance
  • Stay informed about all relevant state regulations, codes, and licensure agreements.
  • Interpret and ensure compliance with guidelines throughout the year.
  • Ensure team members operate within their professional scope.
  • Foster relationships with surveyors and regulators.
Prioritizing Resident Quality of Life
  • Uphold residents' rights to make choices.
  • Prioritize the quality of life for all residents.
  • Manage expectations effectively.
Financial Stewardship

Balance delivering high-quality experiences for team members and residents while achieving financial objectives.

Protecting Our Brand
  • Adhere to a thorough selection process for team members.
  • Avoid reliance on agency staff within the community.
  • Conduct regular assessments of residents.
  • Safeguard the integrity of our brand.
Data-Driven Leadership
  • Prepare for annual surveys and evaluations.
  • Focus on quality assurance and experience metrics.
  • Monitor team member turnover rates.
  • Possess knowledge of budgetary constraints.
Technology and Personal Touch
  • Utilize advanced technology to enhance resident care.
  • Incorporate rehabilitation equipment and electronic health records.
  • Maintain daily interactions and presence with residents.
Qualifications
  • Demonstrated leadership and guest service skills are essential.
  • Strong business acumen with expertise in development, marketing, and leadership.
  • Exceptional written and verbal communication abilities.
  • Innovative thinker with a proactive approach to problem-solving.
  • Highly organized with a capacity to plan, execute, and monitor performance.
Education and Experience Requirements
  • Bachelor's or Associate's degree in Nursing from an accredited institution; or equivalent experience preferred. Must be a RN or LPN.
  • 2-3 years of experience in an administrative role is preferred.