Senior Vice President of Resident Engagement

1 week ago

Atlanta, Georgia, United States Thrive Senior Living Full time
Job Overview

Position Summary

As the Vice President of Resident Experience at Thrive Senior Living, you will enhance the quality of life for our residents. Your role will involve cultivating strong connections through effective communication and collaboration. Must hold a valid RN or LPN license.

Key Responsibilities for Enhancing Relationships
  • Develop significant connections with residents through personalized interactions, assessments, and tailored engagement strategies.
  • Foster strong relationships with team members through regular one-on-one meetings and active presence.
  • Engage with families through consistent communication and family-oriented gatherings.
Observational Leadership
  • Practice keen observation to gain clear insights.
  • Distinguish between emotional responses and factual events.
  • Formulate thoughtful, clear, and compassionate responses.
Innovative Health Solutions
  • Explore optimal health solutions to enhance resident outcomes.
  • Implement creative strategies to enrich community life.
  • Prioritize non-pharmaceutical approaches whenever feasible.
Responsibilities for Community Growth

Create an inviting atmosphere that encourages prospective residents to join our community.

Retention Focus
  • Ensure residents remain satisfied and do not leave due to negative experiences.
  • Prioritize resident satisfaction and well-being.
  • Equip the team to identify early signs of dissatisfaction.
Regulatory Compliance Expert
  • Stay informed about all relevant state regulations and licensing agreements.
  • Interpret and ensure compliance with regulations throughout the year.
  • Guide team members to operate within their professional scope.
  • Establish rapport with regulatory bodies.
Commitment to Resident Rights
  • Uphold residents' rights to make choices.
  • Prioritize the quality of life for all residents.
  • Manage expectations effectively.
Financial Stewardship

Maintain a balance between delivering exceptional experiences for residents and achieving financial objectives.

Protecting Our Community
  • Implement a thorough selection process for team members.
  • Avoid reliance on external staffing agencies.
  • Conduct regular assessments of resident needs.
  • Safeguard the integrity of our brand.
Data-Driven Decision Making
  • Prepare for annual evaluations and assessments.
  • Utilize quality assurance metrics to enhance resident experiences.
  • Monitor team member turnover rates.
  • Maintain a comprehensive understanding of budgetary constraints.
Technology and Personal Touch
  • Leverage advanced technology to enhance resident care.
  • Utilize modern rehabilitation equipment and electronic health records.
  • Ensure consistent personal interactions with residents.
Qualifications and Skills
  • Demonstrated leadership and exceptional guest service skills.
  • Strong business acumen with expertise in development and marketing.
  • Excellent verbal and written communication abilities.
  • Innovative problem-solver with a hands-on approach.
  • Highly organized with the capacity to plan, execute, and assess business performance.
Education and Experience Requirements
  • Bachelor's or Associate's degree in Nursing from an accredited institution; or five to seven years of relevant experience; or a combination of education and experience.
  • Preferred 2-3 years of experience in an administrative capacity.

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