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Senior Vice President of Resident Engagement

2 months ago

Atlanta, Georgia, United States Thrive Senior Living Full time
Job Overview

Position Summary

As the Vice President of Resident Experience at Thrive Senior Living, you will enhance the overall human experience within our communities. Your role will involve fostering collaboration and establishing robust relationships through effective communication. Must possess a valid RN or LPN license.

Key Responsibilities for Enhancing Relationships
  • Develop significant connections with residents through personalized interactions, assessments, and engagement strategies.
  • Strengthen relationships with team members through regular one-on-one meetings and active presence.
  • Engage with families through consistent communication and family-oriented gatherings.

Observational Leadership
  • Maintain a clear perspective by observing situations thoroughly.
  • Distinguish emotions from events to respond thoughtfully.
  • Craft responses that are clear, considerate, and well-reasoned.

Innovative Health Solutions
  • Explore optimal solutions for enhancing health outcomes.
  • Implement creative strategies to support residents and enrich community life.
  • Prioritize non-pharmaceutical approaches whenever feasible.

Responsibilities for Building Community

Create an environment that makes guests eager to transition into residents.

Retention Focus
  • Ensure residents remain satisfied and do not leave due to negative experiences.
  • Prioritize resident satisfaction in all initiatives.
  • Empower the team to identify early signs of dissatisfaction.

Regulatory Compliance Expert
  • Stay informed about state regulations, codes, and licensure agreements.
  • Interpret and ensure compliance with all guidelines throughout the year.
  • Support team members in adhering to their professional scopes of practice.
  • Foster relationships with regulatory bodies.

Commitment to Resident Rights
  • Uphold residents' rights to make choices.
  • Prioritize the quality of life for all residents.
  • Manage expectations effectively.

Financial Stewardship

Balance delivering exceptional experiences for team members and residents while achieving financial objectives.

Team Selection and Brand Protection
  • Implement a thorough selection process for team members.
  • Avoid reliance on agency staff within the community.
  • Conduct regular assessments of residents.
  • Safeguard the integrity of the brand.

Data-Driven Leadership
  • Prepare for annual evaluations and assessments.
  • Focus on key performance indicators related to resident experience.
  • Monitor team member turnover rates.
  • Possess a strong understanding of budgetary constraints.

Technology and Personal Touch
  • Utilize advanced technology to enhance resident care.
  • Incorporate rehabilitation equipment and electronic health records.
  • Maintain regular personal interactions with residents.

Qualifications
  • Exceptional leadership and guest service skills are essential.
  • Strong business acumen, including knowledge of development and marketing.
  • Excellent verbal and written communication abilities.
  • Innovative thinker with a proactive approach to problem-solving.
  • Highly organized with the capability to plan, execute, and monitor performance.

Education and Experience Requirements
  • Bachelor's or Associate's degree in Nursing from an accredited institution; or five to seven years of relevant experience or training; or a combination of education and experience is preferred. Must hold a valid RN or LPN license.
  • A minimum of 2-3 years in an administrative role is preferred.