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Senior Vice President of Resident Engagement

2 months ago

Atlanta, Georgia, United States Thrive Senior Living Full time
Job Overview

Position Summary

As the Vice President of Resident Experience at Thrive Senior Living, you will be instrumental in enhancing the overall resident journey. Your role will involve nurturing connections and fostering a culture of open communication.

Key Responsibilities for Enhancing Relationships
  • Establish profound connections with residents through personalized interactions and assessments.
  • Engage with team members through regular one-on-one meetings and active presence.
  • Facilitate family engagement through meetings and consistent communication.

Observational Leadership
  • Conduct observations to gain clear insights.
  • Differentiate between emotional responses and factual events.
  • Formulate thoughtful and compassionate responses.

Innovative Health Solutions
  • Pursue optimal health outcomes through innovative approaches.
  • Implement creative strategies to enhance resident and community well-being.
  • Prioritize non-pharmaceutical interventions whenever feasible.

Responsibilities for Building Community
  • Create an exceptional experience that encourages guests to transition into residents.

Retention Focus
  • Ensure residents remain satisfied and do not leave due to negative experiences.
  • Prioritize resident satisfaction and well-being.
  • Empower the team to identify early signs of dissatisfaction.

Regulatory Compliance Expert
  • Stay informed about state regulations, codes, and licensing agreements.
  • Interpret and ensure compliance with regulations throughout the year.
  • Guide team members to operate within their professional scope.

Commitment to Safety
  • Uphold residents' rights to make choices.
  • Prioritize the quality of life for residents.
  • Manage expectations effectively.

Financial Stewardship
  • Balance high-quality resident and team member experiences with financial objectives.

Protecting the Brand
  • Implement a thorough selection process for team members.
  • Avoid reliance on agency staff within the community.
  • Conduct regular assessments of residents.
  • Safeguard the organization's reputation.

Data-Driven Leadership
  • Prepare for annual evaluations and assessments.
  • Utilize quality assurance metrics to enhance the resident experience.
  • Monitor team member turnover rates.
  • Possess a solid understanding of budget management.

Technology and Personal Touch
  • Leverage advanced technology to enhance resident care.
  • Utilize rehabilitation equipment and electronic health records.
  • Maintain regular personal interactions with residents.

Qualifications and Skills
  • Demonstrated leadership and exceptional guest service skills.
  • Strong business acumen and marketing knowledge.
  • Excellent verbal and written communication abilities.
  • Innovative problem-solving skills with a hands-on approach.
  • Highly organized with the capability to plan and monitor performance.

Education and Experience Requirements
  • Bachelor's or Associate's degree in Nursing; or equivalent experience preferred. Must be a RN or LPN.
  • 2-3 years of experience in an administrative capacity is preferred.