Hotel Front Desk Representative

4 days ago


Pleasanton, California, United States Hyatt House Pleasanton Full time
Job Summary

We are seeking a highly skilled and customer-focused Hotel Front Desk Agent to join our team at Hyatt House Pleasanton. As a key member of our guest services team, you will be responsible for delivering exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Guest Check-In/Check-Out: Welcome and register guests, provide keys and room numbers, and record credit card information.
  • Telephone and In-Person Requests: Handle incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests.
  • General Bookkeeping: Ensure all hotel guest account information is accurate and up-to-date.
  • Communication: Communicate with housekeeping to ensure guest rooms are ready and mitigate customer complaints as needed.
Requirements
  • Education: High school graduate, GED recipient, or equivalent.
  • Experience: 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred.
  • Skills: Well-versed in taking telephone calls and handling stressful situations, excellent time management skills, organizational skills, customer service skills, and interpersonal skills.
  • Technical Skills: Working knowledge of Microsoft Office and reservation management systems.
About Us

Hyatt House Pleasanton is a residential-style hotel located in the Hacienda Business Park, ideal for extended stay travelers to the San Francisco area. Our hotel features large suites with complimentary breakfast, free parking, and a pool and hot tub for relaxation. Our spacious one and two-bedroom suites are designed to create contemporary experiences with separate living and kitchen areas, and modern workspaces. Engaging social spaces to meet with friends or colleagues, meeting rooms, and a prime location all cater to today's travelers.



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