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Customer Service Representative

2 months ago

Pleasanton, California, United States Pyramid Global Hospitality Full time

About Us: Pyramid Global Hospitality is a leading hospitality company that values excellence and customer satisfaction. We are committed to providing exceptional service to our guests and creating a positive work environment for our team members.

Job Summary: We are seeking a highly motivated and service-oriented individual to join our team as a Front Desk Agent. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing a warm and welcoming experience.

Key Responsibilities:

  • Guest Service: Greet and welcome guests, respond to their inquiries, and resolve any issues in a timely and professional manner.
  • Front Desk Operations: Manage the front desk area, including checking guests in and out, handling room assignments, and maintaining accurate records.
  • Communication: Communicate effectively with guests, colleagues, and management to ensure seamless service delivery.
  • Problem-Solving: Anticipate and resolve guest complaints and concerns in a professional and courteous manner.

Requirements:

  • Customer Service: Excellent customer service skills, with the ability to remain calm and composed under pressure.
  • Communication: Strong verbal and written communication skills, with the ability to communicate effectively with guests and colleagues.
  • Teamwork: Ability to work collaboratively as part of a team to achieve common goals.
  • Adaptability: Flexibility to adapt to changing situations and priorities.