Guest Services Coordinator
2 weeks ago
Are you enthusiastic about providing exceptional service and creating memorable experiences for guests? The role of a front desk representative at our esteemed hotel is an ideal opportunity for individuals who thrive in a dynamic environment. In this position, you will be responsible for welcoming visitors, managing their reservations, and ensuring their stay is nothing short of extraordinary.
Compensation:$19 per hour
Key Responsibilities:- Address and resolve guest inquiries and concerns effectively.
- Welcome guests upon arrival, facilitate check-in and check-out processes, distribute room keys, and handle payment information.
- Manage incoming calls and assist with room bookings, providing information on rates, availability, amenities, and special requests.
- Maintain accurate and up-to-date records of guest accounts.
- Collaborate with housekeeping to ensure that accommodations meet guest expectations.
- Exceptional interpersonal, organizational, and customer service skills.
- Preferred experience of at least one year in the hospitality sector or a related field.
- High school diploma, GED, or equivalent qualification.
- Proficient in handling phone communications and managing high-pressure situations.
- Familiarity with Microsoft Office and reservation management software.
Situated in a prime business area, Hyatt House Pleasanton offers a comfortable and inviting atmosphere for extended stays. Our hotel features spacious suites equipped with modern amenities, complimentary breakfast, free parking, and leisure facilities including a pool and hot tub. Designed for today’s traveler, our accommodations include separate living and kitchen spaces, along with versatile work areas and inviting social settings for gatherings.
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