Guest Services Coordinator

2 weeks ago


Pleasanton, California, United States Hyatt House Pleasanton Full time
Job Overview

Are you enthusiastic about providing exceptional service and creating memorable experiences for guests? The role of a front desk representative at our esteemed hotel is an ideal opportunity for individuals who thrive in a dynamic environment. In this position, you will be responsible for welcoming visitors, managing their reservations, and ensuring their stay is nothing short of extraordinary.

Compensation:

$19 per hour

Key Responsibilities:
  • Address and resolve guest inquiries and concerns effectively.
  • Welcome guests upon arrival, facilitate check-in and check-out processes, distribute room keys, and handle payment information.
  • Manage incoming calls and assist with room bookings, providing information on rates, availability, amenities, and special requests.
  • Maintain accurate and up-to-date records of guest accounts.
  • Collaborate with housekeeping to ensure that accommodations meet guest expectations.
Required Qualifications:
  • Exceptional interpersonal, organizational, and customer service skills.
  • Preferred experience of at least one year in the hospitality sector or a related field.
  • High school diploma, GED, or equivalent qualification.
  • Proficient in handling phone communications and managing high-pressure situations.
  • Familiarity with Microsoft Office and reservation management software.
About Hyatt House Pleasanton

Situated in a prime business area, Hyatt House Pleasanton offers a comfortable and inviting atmosphere for extended stays. Our hotel features spacious suites equipped with modern amenities, complimentary breakfast, free parking, and leisure facilities including a pool and hot tub. Designed for today’s traveler, our accommodations include separate living and kitchen spaces, along with versatile work areas and inviting social settings for gatherings.



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