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Guest Service Representative

2 months ago

Pleasanton, California, United States Stanford Hotel Group Full time

**Job Summary**

**The Stanford Hotel Group is seeking a highly motivated Guest Service Agent to join our team at the Residence Inn by Marriott Pleasanton.**

**As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is comfortable and enjoyable.**

**Key Responsibilities:**

  • Provide warm and welcoming service to guests, responding to their needs and resolving any issues promptly.
  • Manage front desk operations, including check-in, check-out, and room assignments.
  • Process guest payments, handle room key cards, and maintain accurate records.
  • Communicate effectively with guests, colleagues, and management to ensure seamless service delivery.
  • Participate in ongoing training and development to enhance skills and knowledge.

**Requirements:**

  • High school graduate or equivalent.
  • 1-2 years of customer service experience, preferably in a hotel or hospitality setting.
  • Ability to work a flexible schedule, including weekends and varying shifts.
  • Excellent communication and interpersonal skills.
  • Basic math skills and accuracy with handling cash and credit transactions.

**What We Offer:**

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.

**If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.**