Hotel Receptionist

Job Summary:

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Marriott International Inc. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable stay.

Key Responsibilities:

• Guest Service: Greet and register guests in a friendly and courteous manner, ensuring a smooth and efficient check-in process.
• Room Assignment: Assign rooms to guests based on their preferences and hotel availability.
• Guest Requests: Respond to guest requests in a timely manner, ensuring that their needs are met and exceeded.
• Complaint Resolution: Receive and resolve guest complaints in a professional and courteous manner, escalating issues to management as needed.
• Communication: Maintain effective communication with guests, colleagues, and management to ensure seamless service delivery.

Requirements:

• Education: High school diploma or equivalent preferred.
• Experience: Previous customer service experience or equivalent training preferred.

Working Conditions:

This role requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending, and reaching. A flexible schedule, including working holidays, weekends, and alternate shifts, is also required.