Front Desk Ambassador

5 days ago


Pleasanton, California, United States IHG Full time
About the Role

We are seeking a highly skilled and enthusiastic Front Desk Ambassador to join our team at IHG Hotels & Resorts. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring that every stay is truly memorable.

Key Responsibilities
  • Guest Check-In/Check-Out: Swiftly and efficiently check guests in and out, handling room keys, IDs, and safety deposit boxes.
  • Guest Communication: Anticipate and respond to guests' needs, resolving issues and providing personalized service.
  • Front Desk Operations: Manage guest bookings, up-sell opportunities, and handle cash and credit transactions.
  • Team Collaboration: Work closely with colleagues to ensure seamless service delivery and support each other in times of need.
  • Continuous Improvement: Stay up-to-date with hotel operations, procedures, and policies to continuously improve guest experiences.
Requirements
  • Communication Skills: Excellent verbal and written communication skills to effectively interact with guests and colleagues.
  • Problem-Solving Skills: Ability to think critically and resolve issues in a professional and courteous manner.
  • Language Skills: Fluency in the local language is essential, with additional language skills a plus.
  • Technical Skills: Basic computer skills and ability to learn hotel software systems.
  • Availability: Flexibility to work a variety of shifts, including nights, weekends, and holidays.
What We Offer
  • Competitive Compensation: A great salary and benefits package, including a room discount and comprehensive training.
  • Opportunities for Growth: Career advancement opportunities within IHG Hotels & Resorts.
  • Recognition and Rewards: Recognition and rewards for outstanding performance and contributions to the team.


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