Guest Services Manager

2 weeks ago


Pleasanton, California, United States Pyramid Global Hospitality Full time
Position Overview

The Guest Services Manager at Pyramid Global Hospitality plays a pivotal role in ensuring exceptional service delivery at our esteemed establishment. This position requires a strong focus on customer satisfaction and operational excellence.

Key Responsibilities
  • Oversee daily front desk operations, ensuring smooth check-in and check-out processes.
  • Manage and train front desk staff to provide outstanding guest experiences.
  • Address guest inquiries and resolve issues promptly and professionally.
  • Implement and uphold hotel policies and procedures to maintain high service standards.
Qualifications

The ideal candidate will possess strong leadership skills, a passion for hospitality, and the ability to work in a fast-paced environment. Previous experience in a supervisory role within the hotel industry is preferred.

Why Work with Us?

At Pyramid Global Hospitality, we value our employees and strive to create a supportive and rewarding work environment. We are committed to fostering professional growth and development.



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