Guest Services Representative

2 weeks ago


Pleasanton, California, United States Pyramid Global Hospitality Full time
Position Overview

The Front Desk Agent plays a crucial role in delivering exceptional service to our guests at Pyramid Global Hospitality. This position is ideal for individuals who possess a strong commitment to customer satisfaction and a friendly demeanor.

Key Responsibilities
  • Welcome guests upon arrival and assist with check-in and check-out procedures.
  • Provide information about hotel services, local attractions, and amenities.
  • Handle guest inquiries and resolve any issues promptly and professionally.
  • Maintain accurate records of guest accounts and transactions.
  • Collaborate with other departments to ensure a seamless guest experience.
Qualifications

We are looking for candidates who have:

  • Excellent communication and interpersonal skills.
  • A positive attitude and a passion for hospitality.
  • The ability to work in a fast-paced environment.
  • Prior experience in a customer service role is preferred.

If you are enthusiastic about providing outstanding service and creating memorable experiences for guests, we encourage you to consider this opportunity.



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