Branch Operations Manager
1 week ago
We are a dynamic financial institution dedicated to enhancing the financial well-being of our members, businesses, and communities. Established in 1915, we have grown to over $3 billion in assets while staying true to our community-focused principles.
We are consistently recognized as a top place to work, upholding core values of Leadership, Unity, Caring, and Integrity. Our employee development and member satisfaction are top priorities, offering a comprehensive benefits package, opportunities for career growth, and a supportive work environment.
About the RoleThe Branch Coordinator plays a critical role in overseeing daily branch operations to ensure exceptional customer service and compliance with established guidelines. Collaborating with the Branch Manager, the Coordinator leads a team dedicated to meeting sales and service targets while upholding the credit union's mission.
Key Responsibilities- Branch Preparation: Ensure the branch is prepared for daily operations, assigning tasks, managing cash flow, and maintaining service standards.
- Member Support: Handle member inquiries, open accounts, and process loan applications.
- Team Supervision: Supervise branch staff, providing training, setting expectations, and monitoring performance.
- Issue Resolution: Resolve member issues with professionalism and efficiency, building strong relationships.
- Product Knowledge: Provide accurate information on credit union products and services, cross-selling and promoting business growth.
- Branch Duties: Perform various branch duties as needed, supporting overall operations and sales goals.
- Education: High school diploma or equivalent required, with additional college coursework preferred.
- Experience: Minimum 3 years of branch operations experience, including supervisory roles.
- Skills: Knowledge of teller and loan policies, strong organizational and communication skills, proficiency in Microsoft Office, and ability to manage multiple tasks efficiently.
- Physical Demands: Comfortable working in a fast-paced branch environment and capable of lifting up to 25lbs.
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