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Airport Operations Manager
2 months ago
We are seeking a highly skilled and experienced Customer Service Supervisor to join our team at Southwest Airlines. As a key member of our Ground Operations team, you will be responsible for managing and training Customer Service Agents, Operations Agents, and Skycaps at our airport station.
Key Responsibilities- Leadership and Team Management: Guide and lead team members using our talent management practices to coach, develop, and engage employees.
- Operational Excellence: Adhere to Company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environment.
- Customer Service: Respond to and resolve Customer questions, requests, or complaints in a timely and professional manner.
- Airport Operations: Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment.
- Performance Management: Meet or exceed performance goals through effective decisions, assign and track Agents for training compliance, and drive performance processes by forecasting operational situations that may impact the operation.
- Knowledge and Skills: Knowledge of principles and processes for providing Customer and personal services, including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction.
- Experience: Fully functioning, broad knowledge in Airlines Operation Management and Customer Service.
- Licensing and Certification: Must be able to obtain a SIDA (Secured Identification Display Area) badge and meet all local airport requirements.
- Physical Abilities: Ability to perform work duties from a limited space workstation for extended periods of time, communicate and interact with others in the English language, and lift and move items of 70 pounds and/or more on a regular basis.
- Competitive Pay and Benefits: Pay of $33.95 to $35.35 per hour, opportunities for overtime and shift premiums, and a comprehensive benefits package.
- Professional Development: Opportunities for continuous learning and development, including leadership and self-growth initiatives.
- Work-Life Balance: Flexible scheduling and a supportive work environment that allows for a healthy work-life balance.
Southwest Airlines is an Equal Opportunity Employer committed to reflecting the communities we serve. We welcome applicants with diverse thoughts, backgrounds, and experiences.
