Restaurant Operations Manager

2 weeks ago


Providence, Rhode Island, United States Sonic Drive In Full time
Position Overview:
As a Restaurant Operations Manager at SONIC Drive-In, you will play a pivotal role in overseeing the daily operations of our establishment. This position is designed for individuals who are passionate about delivering exceptional customer service and leading a dynamic team.

Key Responsibilities:
- Lead, train, and mentor Crew/Team members, Carhops, and Skating Carhops to ensure a cohesive work environment.
- Assign tasks and manage restaurant staff to maintain high operational standards in food service.
- Ensure compliance with company policies and procedures as outlined in the employee handbook.
- Execute opening and closing procedures for the restaurant.
- Develop and manage employee work schedules, adjusting staffing levels as necessary.
- Monitor inventory levels and place orders for supplies while adhering to budgetary constraints.
- Maintain accurate employment and payroll records for all restaurant personnel.
- Foster a customer-centric culture, ensuring all employees prioritize guest satisfaction.
- Address guest inquiries and complaints promptly and respectfully, escalating issues to management when necessary.
- Participate in the recruitment and hiring process for both crew and management positions to ensure adequate staffing.
- Prepare operational reports and devise action plans to address any financial or sales challenges.
- Create and implement marketing strategies to enhance restaurant visibility and sales.

Qualifications:
- High school diploma or equivalent is required; advanced education in business or restaurant management is preferred.
- A minimum of two years of experience in restaurant management, preferably in a quick-service environment, with the ability to manage shifts independently.
- Flexibility to work a minimum of five days per week, including evenings, weekends, and holidays.
- Strong understanding of recruitment, interviewing, and selection processes.
- Familiarity with federal and state labor regulations, as well as local health standards.


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