Administrative Assistant

4 weeks ago


Denver, Colorado, United States WellPower - Administrative Full time
Job Summary

We are seeking an experienced Administrative Assistant to join our team at WellPower. The successful candidate will provide exceptional customer service, administrative support, and maintain a positive experience for our clients and guests.

Key Responsibilities
  • Provide courteous and professional customer service to clients, staff, and visitors
  • Maintain schedules, answer phones, develop flyers/documents, produce reports, track data, room reservations, mail distribution, records maintenance, and general administrative support to teams at a site
  • Assist staff, managers, and/or other supervisors as assigned
  • Ensure front desk and lobby are aesthetically pleasing, safe, and friendly for all guests
  • Receive and screen clinic telephone communications ensuring callers are directed to the appropriate destination in a timely fashion
  • Maintain positive interpersonal interactions with internal and external customers
  • Apply situational awareness and appropriate techniques to handle situations before they escalate
  • Maintain Outlook calendar, tasks, room reservations and meetings, and fulfill email requests as appropriate
  • Maintain each consumer's HIPAA rights, and other protections of confidentiality and privacy
  • Maintain records and files
  • Organize, compose, and produce letters, memoranda, reports, and other documents, ensuring grammar, spelling, and punctuation are correct
  • Compose some routine correspondence
  • Generate and submit necessary reports
  • Maintain appropriate boundaries that avoid creating dual relationships
  • Replace toner and paper in equipment
  • Copy/scan/fax information as required
  • Sort and distribute incoming mail and prepare outgoing mail
  • Arrange transportation authorizations and the transportation for dependent clients
  • Attend meetings as assigned
  • Accurately schedule consumer appointments with psychiatrists, nurses and other clinical staff
  • Input and extract data from the appointment scheduling system
  • Check-in consumers at each visit
  • Verify demographic and insurance information and collect co-pays
  • Understand insurance and accounts receivable information to maintain minimal consumer balances
Requirements and Qualifications

High School Diploma or equivalent and a minimum of two years: Administrative Assistant, Customer Service, or Receptionist experience, plus the ability to type 60 wpm are required

Work experience at a health clinic or mental health organization preferred

Or, Bachelors degree plus a minimum of 2 years working as a mental health clinician and the ability to type 60 wpm required



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