Head of Employee Services

1 week ago

Plano, Texas, United States Raising Cane's Chicken Fingers Full time

About Raising Cane's Chicken Fingers

At Raising Cane's Chicken Fingers, we pride ourselves on serving the finest and most delectable chicken finger meals. Our ONE LOVE is not just about food; it’s about our dedicated Crew, our unique Culture, and the Community that makes our mission worthwhile.

Your Role at Raising Cane's

The Director of Employee Services is responsible for leading the support and services functions within the Crew Resources department. This pivotal role oversees our Crew Support, Accommodations, and Background Check teams, as well as managing the company's charitable organization. Collaboration with cross-functional stakeholders and business leaders is essential.

Key Responsibilities

  • Directs the Crew Support, Accommodations, and Background Check teams, focusing on their growth and performance.
  • Ensures exceptional service and support to crew members and restaurants, facilitating prompt responses to inquiries.
  • Reviews high-risk scenarios closely, providing expert guidance and leadership for effective resolutions.
  • Manages case handling for Accommodations and Background Check teams, ensuring timely and appropriate resolutions while minimizing risk.
  • Monitors service request volumes, ensuring timely follow-ups and providing regular updates to leadership.
  • Identifies trends and opportunities for improvement, implementing action plans as necessary.
  • Builds strong partnerships within the Restaurant Support Office and with operational leadership.
  • Acts as a subject matter expert on employment laws, accommodations, and background checks at federal, state, and local levels.
  • Oversees the evolution of the Raising Cane's Crew Care Fund, managing communications, donations, and compliance with regulations.
  • Continuously enhances tools, technology, processes, and communications to better support restaurant operations.
  • Manages vendor relationships and contracts with background check service providers.
  • Undertakes additional duties and projects as assigned.

Qualifications for Success

  • 5+ years of experience in human resources support within a large-scale, growth-oriented restaurant or retail organization.
  • 3+ years of leadership experience in human resources, particularly with large hourly non-exempt employee groups.
  • Bachelor's degree required.
  • Preferred certifications include SHRM, PHR, or SPHR.
  • Ability to handle highly confidential information with discretion.
  • Excellent interpersonal and communication skills.
  • Detail-oriented and organized, capable of managing multiple changing priorities.
  • Self-motivated, adaptable, and energetic with strong analytical and communication abilities.
  • Proven track record of influencing others, leading teams, and coaching at all levels.
  • Able to work effectively both independently and as part of a team.
  • Proficient in Microsoft Office Suite: Excel, PowerPoint, Access, Outlook, and Word.

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