Head of Crew Support Services

2 weeks ago

Plano, Texas, United States Raising Cane's Chicken Fingers Full time

At Raising Cane's Chicken Fingers, we are dedicated to providing the most delicious and sought-after chicken finger meals. Our ONE LOVE is supported by our exceptional Crew, unique Culture, and the meaningful Community we serve.

Every member of our Restaurant Support Office (RSO) plays a crucial role in our success and adds value to our rapidly expanding Company. We work with a clear sense of purpose, focusing on our chicken finger meals, Customers, Crew, Communities, and Company Culture. Our commitment is to continuously Raise The Bar as we aim to be among the top 10 restaurant companies in the United States.

Your Role at Raising Cane's

The Director of Crew Support & Services is responsible for leading the support and services functions within the Crew Resources department. This role oversees the Crew Support, Accommodations, and Background Check teams, as well as the company's charitable organization.

Your Impact and Responsibilities

  • Directs the Crew Support, Accommodations, and Background Check teams, ensuring their development and performance.
  • Delivers exceptional service and support to the crew and restaurants, ensuring prompt action and resolution to inquiries.
  • Reviews high-risk situations closely, providing guidance and leadership on resolutions.
  • Manages case handling for the Accommodations and Background Check teams, ensuring timely completion and consistent processes.
  • Monitors support and service request volumes, ensuring timely follow-up and regular reporting to Crew Resources leadership.
  • Identifies trends and opportunities within the team, implementing action plans as necessary.
  • Builds strong partnerships within the Restaurant Support Office and operations leadership.
  • Acts as a subject matter expert on employment, accommodations, and background check laws at federal, state, and local levels.
  • Oversees the Raising Cane's Crew Care Fund, ensuring compliance with charitable regulations.
  • Continuously evaluates and enhances tools, technology, processes, and communications to better support our restaurants.
  • Manages vendor relationships and contracts with background check providers.
  • Performs additional duties and projects as assigned.

Requirements for Success

  • 5+ years of experience in human resources support within a large-scale, growth-oriented restaurant or retail organization.
  • 3+ years of leadership experience in human resources supporting large hourly non-exempt employee populations.
  • Bachelor's degree.
  • Preferred certifications: SHRM, PHR, or SPHR.
  • Ability to handle highly confidential information with discretion.
  • Exceptional interpersonal and communication skills.
  • Detail-oriented, organized, and capable of managing multiple changing priorities.
  • Self-motivated, adaptable, and energetic with strong analytical skills.
  • Proven ability to influence others, build, lead, and motivate teams at all levels.
  • Able to work effectively both independently and collaboratively.
  • Proficient in Microsoft Office Suite: Excel, PowerPoint, Access, Outlook, and Word.

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