Head of Employee Support Services

1 week ago

Plano, Texas, United States Raising Cane's Chicken Fingers Full time

About Raising Cane's Chicken Fingers

At Raising Cane's Chicken Fingers, we pride ourselves on serving the finest and most delectable chicken finger meals. Our commitment to quality is reflected in our culture, which is driven by our dedicated Crew and enriched by our vibrant Community.

Your Role

The Director of Employee Services is responsible for steering the support and service functions within the Crew Resources department. This pivotal role oversees the Crew Support, Accommodations, and Background Check teams, while also managing the company's charitable organization.

Key Responsibilities

  • Lead and develop the Crew Support, Accommodations, and Background Check teams, ensuring optimal performance.
  • Deliver exceptional service and support to the crew and restaurants, addressing inquiries promptly and effectively.
  • Assess high-risk scenarios and provide strategic guidance for resolution.
  • Manage case handling for Accommodations and Background Check teams, ensuring timely and appropriate outcomes.
  • Monitor service request volumes, ensuring prompt follow-up and regular reporting to leadership.
  • Identify trends and opportunities for improvement, implementing actionable plans as necessary.
  • Foster strong partnerships within the Restaurant Support Office and with operational leaders.
  • Serve as an expert on employment laws and regulations at federal, state, and local levels.
  • Oversee the Raising Cane's Crew Care Fund, ensuring compliance with charitable regulations.
  • Continuously enhance tools, technology, processes, and communications to better support our restaurants.
  • Manage vendor relationships and contracts related to background checks.
  • Perform additional duties and projects as assigned.

Qualifications for Success

  • 5+ years of experience in human resources support within a large-scale, growth-oriented restaurant or retail environment.
  • 3+ years of leadership experience in human resources, particularly with large hourly non-exempt employee groups.
  • Bachelor's degree required.
  • Preferred certifications include SHRM, PHR, or SPHR.
  • Ability to handle confidential information with discretion and integrity.
  • Strong interpersonal and communication skills.
  • Detail-oriented and organized, capable of managing multiple shifting priorities.
  • Self-motivated, adaptable, and energetic with strong analytical skills.
  • Proven ability to influence and lead teams effectively.
  • Able to work both independently and collaboratively.
  • Proficient in Microsoft Office Suite, including Excel, PowerPoint, Access, Outlook, and Word.

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