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Head of Employee Services
2 months ago
About Raising Cane's Chicken Fingers
At Raising Cane's Chicken Fingers, we pride ourselves on delivering the finest and most delectable chicken finger meals. Our commitment to quality is unwavering, and our team plays a crucial role in our success. Our unique culture and community involvement make our mission all the more rewarding.
Your Role at Raising Cane's
The Director of Employee Services is responsible for overseeing the support and service functions within the Crew Resources department. This position leads the Crew Support, Accommodations, and Background Check teams while managing the company's charitable organization. Collaboration with cross-functional stakeholders and business leaders is essential in this role.
Key Responsibilities
- Directs the Crew Support, Accommodations, and Background Check teams, focusing on their growth and performance.
- Ensures exemplary service and support to crew members and restaurants, facilitating prompt responses to inquiries.
- Evaluates high-risk scenarios and provides strategic guidance for resolution.
- Manages case handling for Accommodations and Background Check teams, ensuring timely and effective resolutions while minimizing risk.
- Tracks support and service request volumes, ensuring prompt follow-up and delivering regular updates to leadership.
- Identifies trends and opportunities for improvement, implementing necessary action plans.
- Builds strong partnerships within the Restaurant Support Office and with operational leadership.
- Acts as a subject matter expert on employment laws, accommodations, and background checks at federal, state, and local levels.
- Oversees the Raising Cane's Crew Care Fund, managing communications, donations, and compliance with regulations.
- Continuously enhances tools, technology, processes, and communications to better serve our restaurants.
- Manages vendor relationships and contracts related to background checks.
- Undertakes additional duties and projects as assigned.
Qualifications for Success
- 5+ years of experience in human resources support within a large-scale, growth-oriented restaurant or retail organization.
- 3+ years of leadership experience in human resources, focusing on large hourly non-exempt employee populations.
- Bachelor's degree required.
- Preferred certifications include SHRM, PHR, or SPHR.
- Ability to handle confidential information with discretion and urgency.
- Exceptional interpersonal and communication skills.
- Detail-oriented and organized, capable of managing multiple shifting priorities.
- Self-motivated, adaptable, and energetic with strong analytical skills.
- Proven capability to influence and lead teams, providing coaching at all levels.
- Able to work effectively both independently and as part of a team.
- Proficient in Microsoft Office Suite, including Excel, PowerPoint, Access, Outlook, and Word.
