Customer Engagement Manager
5 days ago
We are a leading pet retailer with a passion for delivering exceptional customer experiences. Our stores are designed to provide a welcoming and engaging environment for pet owners and their pets.
As a key member of our Department Management team, you will play a critical role in ensuring the smooth operation of our stores. Your primary responsibility will be to lead a team of retail and pet care associates in delivering a safe, clean, and fun environment for our pets and pet parents.
About Your RoleAs a Customer Engagement Manager, you will be responsible for setting the standards for customer engagement, ensuring that every pet and pet parent has a positive experience in our stores. You will work closely with your team to create a personalized shopping experience for our customers.
- Pet Parent Engagement: You will be responsible for developing and implementing strategies to engage with pet parents, understand their needs, and provide personalized solutions.
- Associate Leadership: You will lead a team of retail and pet care associates, providing guidance, support, and coaching to ensure they have the skills and knowledge to deliver exceptional customer experiences.
- Overall Retail Initiatives: You will work closely with our leadership team to develop and implement retail initiatives that drive sales growth, improve customer satisfaction, and enhance the overall shopping experience.
We offer a range of opportunities for career growth and development, including:
- Leadership development programs to help you advance your career
- Training and development opportunities to enhance your skills and knowledge
- Challenging assignments and projects to help you grow professionally
- Opportunities to work in different business units, including our stores, salons, and Pets Hotel
We offer a range of benefits to our employees, including:
- Competitive compensation and benefits package
- Opportunities for career growth and development
- A fun and supportive work environment
- Discounts on pet products and services
We are an equal opportunity employer and welcome applications from qualified candidates. We are committed to creating a diverse and inclusive workplace culture.
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