Customer Engagement Manager

5 days ago


Ontario, California, United States PetSmart Full time
About Our Store

We are a leading pet retailer with a passion for delivering exceptional customer experiences. Our stores are designed to provide a welcoming and engaging environment for pet owners and their pets.

As a key member of our Department Management team, you will play a critical role in ensuring the smooth operation of our stores. Your primary responsibility will be to lead a team of retail and pet care associates in delivering a safe, clean, and fun environment for our pets and pet parents.

About Your Role

As a Customer Engagement Manager, you will be responsible for setting the standards for customer engagement, ensuring that every pet and pet parent has a positive experience in our stores. You will work closely with your team to create a personalized shopping experience for our customers.

  • Pet Parent Engagement: You will be responsible for developing and implementing strategies to engage with pet parents, understand their needs, and provide personalized solutions.
  • Associate Leadership: You will lead a team of retail and pet care associates, providing guidance, support, and coaching to ensure they have the skills and knowledge to deliver exceptional customer experiences.
  • Overall Retail Initiatives: You will work closely with our leadership team to develop and implement retail initiatives that drive sales growth, improve customer satisfaction, and enhance the overall shopping experience.
About Your Career

We offer a range of opportunities for career growth and development, including:

  • Leadership development programs to help you advance your career
  • Training and development opportunities to enhance your skills and knowledge
  • Challenging assignments and projects to help you grow professionally
  • Opportunities to work in different business units, including our stores, salons, and Pets Hotel
The Benefits of Working at PetSmart

We offer a range of benefits to our employees, including:

  • Competitive compensation and benefits package
  • Opportunities for career growth and development
  • A fun and supportive work environment
  • Discounts on pet products and services

We are an equal opportunity employer and welcome applications from qualified candidates. We are committed to creating a diverse and inclusive workplace culture.



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