Customer Support and Technical Specialist
2 weeks ago
Oceania International is a leading provider of premium firearm accessories, committed to delivering high-quality products to both enthusiasts and professionals in the industry. Our offerings include advanced gun scopes, mounts, and various essential accessories designed to elevate the shooting experience. We are currently in search of experienced professionals for the roles of Customer Support and Technical Specialist, specifically those with a background in the firearm accessory sector.
Key ResponsibilitiesThis position involves delivering exceptional customer service and technical support to our clientele. Candidates must possess a thorough understanding of firearm accessories and demonstrate the ability to troubleshoot and resolve technical challenges effectively.
Customer Support Duties:- Address customer inquiries through various communication channels with professionalism and promptness.
- Provide expert guidance on the utilization of Oceania International's products, including scopes and mounts.
- Assist customers in selecting, installing, and troubleshooting products.
- Identify and resolve technical issues related to our product offerings.
- Collaborate with the technical team to tackle complex customer concerns.
- Maintain comprehensive knowledge of all product lines and their specifications.
- Record customer interactions, issues, and resolutions in the support system.
- Compile reports on frequent issues and customer feedback to enhance products and services.
- Contribute to the creation of FAQs, user manuals, and support documentation.
- Work closely with sales, marketing, and product development teams to communicate customer insights.
- Assist in training new staff and share best practices within the support team.
- Engage in team meetings and provide suggestions for process improvements.
- Stay updated on the latest trends in firearm accessories and the broader industry.
- Participate in product training sessions to continuously improve product knowledge.
- Test new products to understand their functionalities and potential customer challenges.
- Bachelor's degree in a relevant field or equivalent experience.
- A minimum of 2 years of experience in customer support within the firearm accessory sector.
- Strong technical skills and the ability to explain complex product features clearly.
- Excellent written and verbal communication abilities.
- Proficiency in customer support software and tools.
- Ability to manage multiple tasks effectively in a dynamic environment.
- Strong problem-solving skills and attention to detail.
- A genuine passion for firearms and related accessories.
This role may involve extended periods of sitting, standing, and working at a computer while communicating with customers.
Compensation:This is a full-time position with a competitive hourly wage of $26.00.
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