Customer Service Representative

2 weeks ago


Ontario, California, United States Allstate Full time

About Allstate:
Allstate Insurance Company of Canada is a premier provider of home and auto insurance, dedicated to delivering prevention and protection solutions for our customers throughout their lives. We have proudly been recognized as a Best Employer in Canada for nine consecutive years, emphasizing our commitment to employee support and an inclusive workplace culture. Our mission is to positively impact the communities we serve through charitable partnerships, employee engagement, and volunteer initiatives.

Position Overview:
We are seeking Inside Service Agents who will be responsible for managing service and billing inquiries from customers. This role is pivotal in embodying our philosophy of 'You're in Good Hands' by ensuring that we fulfill our commitments to our clients daily.

Key Responsibilities:

  • Handle customer inquiries regarding their insurance policies with professionalism and accuracy.
  • Maintain comprehensive knowledge of Allstate's policies and procedures relevant to your licensing province.
  • Deliver personalized service while acting as a Trusted Advisor in insurance matters.
  • Highlight Allstate's features and benefits during portfolio reviews.
  • Oversee the policy renewal process and assist clients with modifications to their policies.
  • Respond to online inquiries as necessary.
  • Foster client loyalty through meticulous attention to detail and relationship management during renewals and updates.
  • Engage in upselling and cross-selling of Auto and Property products in line with Allstate's underwriting standards.
  • Provide assistance and guidance during First Notice of Loss (FNOL) claim calls, documenting details accurately in the claims system.
  • Achieve and surpass key performance and attendance benchmarks.

Qualifications:
  • Post-secondary education or equivalent professional experience.
  • Possession of an OTL or General Level 1 Insurance License, or willingness to obtain one for your province.
  • 1 to 3 years of experience in customer service.
  • Proficient in MS Office applications.
  • This is a remote position; candidates must have a suitable home office environment.
  • Availability to work evenings is essential.

Preferred Qualifications:
  • Experience in a call center or insurance environment is advantageous.

Skills Required:
Key competencies include Consumer Protection, Customer Centricity, Customer Data Management, Digital Literacy, and Relationship Building.

At Allstate, we believe in fostering a culture where employees feel valued and empowered to grow personally and professionally. Our commitment to diversity and inclusion is reflected in our numerous awards, and we strive to create an environment where everyone can thrive.

  • Ontario, California, United States UniFirst Full time

    **About UniFirst**UniFirst Corporation is a leading provider of uniform and facility services products. With a strong history of promoting from within, we offer opportunities for growth and development in a dynamic and supportive environment.**Job Summary**We are seeking an entry-level Customer Service Representative to join our team. As a Customer Service...


  • Ontario, California, United States GEODIS Group Full time

    Job SummaryThe Senior Customer Service Representative is a key member of the GEODIS Group team, responsible for delivering exceptional customer experiences through prompt, courteous, and effective service.Key ResponsibilitiesRespond to customer inquiries, process orders, and resolve complaints in a timely and professional manner.Monitor service calls to...


  • Ontario, California, United States Best Buy Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Best Buy. As a key member of our sales floor team, you will be responsible for providing exceptional customer service and ensuring a seamless shopping experience for our customers.Key ResponsibilitiesProcess customer transactions efficiently...


  • Ontario, California, United States WMA Full time

    Job Summary:We are seeking a skilled and friendly Customer Service Representative to join our team at WMA. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients through phone calls, resolving issues in a timely and professional manner, and ensuring a positive experience for all customers.Key...


  • Ontario, California, United States Medical Professionals Full time

    The Medical Professionals organization is seeking a skilled Customer Service Representative to assist with claims processing in our Ontario location. This role provides valuable support to internal and external customers, ensuring seamless communication and resolution of claims-related inquiries.Key ResponsibilitiesReview and research claims to ensure...


  • Ontario, California, United States Pollo Campero Full time

    Job SummaryThe Customer Service Representative at Pollo Campero is responsible for ensuring a seamless and enjoyable experience for our customers. This role requires a high level of customer service skills, attention to detail, and the ability to work in a fast-paced environment.Key ResponsibilitiesWelcome and greet customers in a friendly and welcoming...


  • Ontario, California, United States Circle K Full time

    About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key Responsibilities:Customer...


  • Ontario, California, United States Uline Full time

    Job SummaryWe are seeking a highly skilled and bilingual Customer Service Representative to join our team at Uline. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesProcess customer orders and inquiries in a collaborative call center using...


  • Ontario, California, United States Crown Equipment Full time

    Position OverviewThe role of the Customer Service Support Representative involves managing incoming communications from both customers and service technicians. This position is essential in ensuring efficient operations and customer satisfaction.Key ResponsibilitiesHandle Incoming Calls: Address inquiries from Crown customers and service technicians...


  • Ontario, California, United States Crown Equipment Full time

    Position OverviewAs a Customer Service Support Representative, you will play a crucial role in ensuring the satisfaction of our clients at Crown Equipment. Your primary responsibilities will include:Handling Incoming Calls: Manage calls from customers and service technicians efficiently.Technician Dispatch: Coordinate the deployment of technicians to various...


  • Ontario, California, United States Wastequip Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Wastequip. As a key member of our parts team, you will play a critical role in providing exceptional customer service and support to our customers.Key ResponsibilitiesMaintain existing customer base through customer service and product...


  • Ontario, California, United States Careers at Gentell Full time

    Job DescriptionJob Summary:Gentell is a leading provider of advanced wound care products and solutions to the long-term care industry. We are seeking a skilled Delivery and Customer Service Representative to join our team. As a key member of our logistics team, you will be responsible for delivering products to our customers while providing exceptional...


  • Ontario, California, United States UniFirst Full time

    About the RoleWe are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. As a key player in delivering outstanding customer service, you will serve as a liaison between customers and our company, providing exceptional support and ensuring seamless interactions.Key ResponsibilitiesAssist customers with...


  • Ontario, California, United States Modern Graphic Signs Full time

    Job OverviewWe are seeking a **Customer Service Representative** to join our team at **Modern Graphic Signs**. This role primarily involves managing front desk operations and ensuring a welcoming environment for our clients.The position offers a competitive hourly wage ranging from **$17 to $20**. We value individuals who are **enthusiastic** and **adept at...


  • Ontario, California, United States Tropicale Foods, Inc. Full time

    **Job Summary**Tropicale Foods, Inc. is seeking a highly skilled Customer Service Coordinator to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring customer satisfaction.**Key Responsibilities:**Process customer orders and report relevant...


  • Ontario, California, United States Best Buy Full time

    Customer Support Representative OverviewThe Customer Support Representative plays a crucial role in delivering exceptional service to our valued customers. This position is dedicated to ensuring efficient, friendly, and precise handling of all customer transactions. The primary duties include providing a superior customer experience and accurately managing...


  • Ontario, California, United States InstepMG Full time

    Job SummaryWe are seeking a highly motivated and organized Entry-Level Customer Service Assistant to join our team at InstepMG. As a key member of our sales and marketing department, you will play a crucial role in driving business growth and delivering exceptional customer experiences.Key Responsibilities:Lead Daily Operations: Oversee and manage daily...


  • Ontario, California, United States Aaron's Full time

    Job OverviewAaron's is seeking a skilled Customer Accounts Advisor to join our team. As a key member of our corporate retail store, you will be responsible for providing exceptional customer service and support to our valued customers.Key Responsibilities:Provide personalized customer service and support to meet the needs of our customersAssist customers...


  • Ontario, California, United States Allstate Full time

    About Allstate:Allstate Insurance Company of Canada stands as a premier provider of home and auto insurance, dedicated to delivering prevention and protection solutions tailored for every life stage. With a proud history since 1953, Allstate has consistently been recognized as a Best Employer in Canada, emphasizing a supportive and inclusive corporate...


  • Ontario, California, United States TravelCenters of America Full time

    Job Summary:We are seeking a highly motivated and customer-focused Server / Cashier to join our team at TravelCenters of America. As a key member of our food service team, you will be responsible for providing exceptional service to our guests, ensuring a clean and welcoming dining environment, and efficiently handling customer transactions.Key...