Customer Support Associate
1 week ago
We are looking for a Customer Support Associate to enhance our customer engagement efforts. The Customer Support Associate will play a vital role in assisting clients by delivering product and service insights, addressing technical challenges, and participating in the complete sales process. While bilingual skills are advantageous, they are not a requirement for this position.
Key Responsibilities:- Manage customer inquiries and resolve complaints effectively.
- Offer detailed information regarding our products and services.
- Collaborate closely with clients to conduct sales presentations and process orders.
- Identify and troubleshoot product-related issues and concerns.
- Maintain accurate records of customer interactions and updates.
- Build and sustain a comprehensive knowledge base of our evolving offerings.
- Conduct market analysis in local areas to enhance service delivery.
- Prior experience in customer service, sales, or related fields is preferred.
- Strong ability to establish rapport with clients.
- Effective prioritization and multitasking skills.
- Exhibit a positive and professional attitude.
- Exceptional written and verbal communication abilities.
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