Customer Support Associate

1 week ago


Ontario, California, United States Divergent Marketing Solutions Full time
Job Overview

We are looking for a Customer Support Associate to enhance our customer engagement efforts. The Customer Support Associate will play a vital role in assisting clients by delivering product and service insights, addressing technical challenges, and participating in the complete sales process. While bilingual skills are advantageous, they are not a requirement for this position.

Key Responsibilities:
  • Manage customer inquiries and resolve complaints effectively.
  • Offer detailed information regarding our products and services.
  • Collaborate closely with clients to conduct sales presentations and process orders.
  • Identify and troubleshoot product-related issues and concerns.
  • Maintain accurate records of customer interactions and updates.
  • Build and sustain a comprehensive knowledge base of our evolving offerings.
  • Conduct market analysis in local areas to enhance service delivery.
Qualifications:
  • Prior experience in customer service, sales, or related fields is preferred.
  • Strong ability to establish rapport with clients.
  • Effective prioritization and multitasking skills.
  • Exhibit a positive and professional attitude.
  • Exceptional written and verbal communication abilities.

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