Customer Support Associate/Account Manager
4 days ago
**Job Summary**
Smart Warehousing is seeking a highly skilled and customer-focused individual to join our team as a Customer Support Associate/Account Manager. As a key member of our warehouse operations team, you will be responsible for providing exceptional customer service and operational support to our clients.
**Key Responsibilities:**
• Serve as the primary point of contact for our customers, providing timely and effective resolution to their inquiries and concerns.
• Maintain open and transparent communication with customers, ensuring that their needs are met and exceeded.
• Collaborate with internal teams, including business development, sales, and IT, to resolve customer issues and improve overall customer experience.
• Assist with operational procedures, including order processing, inventory management, and shipment coordination.
• Utilize proprietary software (SWIMS) to manage orders and customer data, ensuring accuracy and efficiency.
• Engage with the Process Compliance Team to address complex or escalated issues.
• Perform other duties as assigned by the Warehouse Manager.
**Requirements:**
• High school diploma or equivalent required; 1+ year of experience in a customer service-related position preferred.
• Intermediate level of proficiency with Microsoft Office, Word, Excel, PowerPoint, and technology in general.
• Strong oral and written communication, problem-solving, and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
• Self-motivated and willing to go above and beyond to meet customer needs.
**Why Join Smart Warehousing?**
At Smart Warehousing, we offer a wide range of benefits, including competitive compensation packages, 401K with company match, medical, dental, and vision healthcare plans, parental leave, and professional growth opportunities.
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