Healthcare Customer Service Associate
2 weeks ago
At UnitedHealth Group, we are dedicated to enhancing the health and well-being of millions through innovative care solutions. As a vital member of our team, you will play a key role in improving health outcomes by connecting individuals with essential healthcare services and resources.
About the Role:
The Healthcare Customer Service Associate serves as the primary point of contact for individuals seeking information about our healthcare services. Your main responsibilities will include:
- Providing exceptional customer service to all patients and visitors.
- Welcoming clients into the practice and offering guidance both in-person and over the phone.
- Coordinating and scheduling patient appointments efficiently.
- Maintaining a tidy and organized workspace.
- Accurately preparing and managing documentation related to patient care.
- Meeting or exceeding performance metrics set by management.
- Managing inventory and supplies in accordance with established protocols.
- Adhering to all policies and procedures relevant to the role.
- Contributing positively to a collaborative team environment.
- Upholding professional standards in communication and appearance.
Why Work with Us?
At UnitedHealth Group, we offer a comprehensive benefits package that includes:
- Accrued Paid Time Off and 8 Paid Holidays.
- Medical, Dental, and Vision Insurance options.
- 401(k) Savings Plan and Employee Stock Purchase Plan.
- Education Reimbursement and Employee Discounts.
- Access to an Employee Assistance Program.
Qualifications:
- High School Diploma or GED.
- Minimum of 1 year of customer service experience.
- Preferred: Experience as a Patient Service Representative in a healthcare setting.
- Familiarity with electronic health record systems.
Commitment to Diversity:
UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.
Join us in our mission to help people live healthier lives and make the healthcare system work better for everyone.
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