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Customer Service Associate
2 months ago
Are you passionate about enhancing healthcare by supporting sales representatives and nurturing customer relationships? As a vital member of our customer service division, you will have the opportunity to do just that. You will be part of a vibrant and encouraging team dedicated to providing solutions to our clients when they need it most.
We take pride in being recognized as one of the World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine. Discover more about our award-winning organization by visiting our website.
Who We Are Looking For -
- Committed Achievers: Individuals who excel in a fast-paced environment and are determined to complete projects while adhering to regulations and expectations.
- Customer-Focused Professionals: Representatives with an exceptional work ethic and a customer-centric mindset who add value to their partnerships.
- Collaborative Team Players: Colleagues who listen to ideas, share insights, and work together to advance the business.
Your Responsibilities -
- Verify and input usage of surgical implants to maintain inventory for clients.
- Coordinate with sales teams and customers to secure purchase orders while addressing inquiries from the sales department, conducting research as necessary.
- Establish procedures to ensure accurate inventory records in the ERP system through effective billing and replenishment processes.
- Engage and respond promptly, accurately, and courteously to foster positive business relationships.
- Provide constructive feedback and suggestions to enhance service levels, internal processes, and customer support strategies while building rapport with both internal and external clients.
- Maintain a strong focus on improving Open ARO's.
- Determine charges for product requests/usage, collaborate with Accounts Receivable on invoice disputes/discrepancies, and take necessary actions to resolve issues.
- Compile product or service reports by gathering and analyzing customer data.
- Oversee customer pricing in record systems.
- Implement and support quality initiatives throughout the customer service workflow.
Qualifications -
- Minimum of 2 years of relevant experience.
- High school diploma is required; Bachelor's degree is preferred.
- Excellent communication skills.
- A strong commitment to providing exceptional customer service and the ability to turn customers into advocates for our products and services.
- A proactive approach to resolving customer issues with attention to detail.
- Flexibility to work varying hours as needed to meet business demands.
Compensation ranges from $22.52 to $28.35 per hour, plus eligibility for bonuses and benefits. Actual pay may vary based on location, skills, experience, and other relevant factors.
About Stryker
Our benefits include:
- 12 paid holidays each year.
- Comprehensive health benefits: Medical and prescription drug insurance, dental and vision insurance, critical illness and accident insurance, hospital indemnity insurance, personalized healthcare support, wellness programs, and tobacco cessation programs.
- Financial benefits: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.
For a detailed overview of our benefits or time off, please visit our benefits page.
About Stryker
Stryker is a global leader in medical technology, committed to improving healthcare outcomes in collaboration with our customers. We offer innovative products and services across MedSurg, Neurotechnology, Orthopaedics, and Spine, impacting over 130 million patients worldwide each year. For more information, please visit our website.
Employees in sales and field roles that require access to customer accounts may be required to obtain various vaccinations as part of their job responsibilities, depending on customer requirements.
