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Customer Service Associate
2 months ago
Are you enthusiastic about eco-friendly practices and ethically sourced natural products? Do you enjoy interacting with customers and addressing the wellness needs of your community? We are seeking an individual like you.
Mountain Rose Herbs, established in 1987, is a leader in offering sustainable, organic herbs, teas, essential oils, and more to our clientele across the US and Canada. We cater to customers through various channels including e-commerce, wholesale, and retail.
We are looking for Customer Service Associates to join our team. The ideal candidate will possess outstanding customer service abilities, knowledge of herbal and aromatherapy products, a friendly attitude, and the capacity to manage multiple tasks while interacting professionally with customers in all situations.
This is a full-time, dynamic role requiring 30 – 40 hours per week, with flexible hours that may include evenings, holidays, and a commitment to work weekends regularly.
Key Responsibilities of the Customer Service Associate:
- Adhere to company policies and procedures, including those specific to retail operations.
- Familiarize yourself with product catalogs and online resources. Utilize databases and inventory systems to assist customers effectively.
- Learn product codes and company guidelines, including standard responses to customer inquiries.
- Enhance your knowledge of herbal and natural products to provide accurate information to customers.
- Stay informed about all products, including new releases and updates.
- Interact with customers both in-person and over the phone in a professional and efficient manner.
- Accurately process financial transactions, including calculating totals and applying discounts.
- Ensure a positive shopping experience through customer interactions and maintaining an inviting store environment.
- Follow safety protocols and report any issues to management promptly.
- Understand basic processes in other departments such as Returns and Quality Control.
- Communicate with various departments to obtain information and assist customers.
- Become proficient in multiple software applications including POS systems and Microsoft Office tools.
- Maintain cleanliness in the store to ensure a safe environment for both staff and customers.
- Assist with product display, pricing, and inventory management as directed.
- Demonstrate a willingness to learn new procedures and technologies.
- Perform other duties as assigned.
Qualities of a Successful Customer Service Associate:
- Reliability – consistently present and punctual, following instructions and responding to feedback.
- Initiative – actively seeking to improve skills and knowledge while welcoming constructive criticism.
- Attention to detail – delivering accurate work while maintaining a clean workspace.
- Effective communication – articulating questions and concerns clearly with supervisors and colleagues.
- Exceptional customer service – providing a professional and friendly demeanor in all interactions.
- Focus and multitasking – managing a busy environment while utilizing various computer programs.
- Quick learning – retaining and applying detailed information efficiently.
- Independence and teamwork – working well alone and collaboratively with others.
- Interest in herbal products – demonstrating a basic curiosity and willingness to expand knowledge.
- Adaptability – maintaining professionalism in a fast-paced setting.
Compensation and Benefits:
- Hourly wage of $24.21, based on experience.
Benefits include:
- Full coverage of medical premiums for employee.
- 90% coverage of dental premiums for employee.
- Vision, life insurance, and short-term disability coverage.
- Alternative healthcare options.
- Employee Assistance Program.
- 401(k) plan with matching contributions.
- Paid sick leave in accordance with local regulations.
- Vacation time based on tenure.
- Six paid holidays annually.
Mountain Rose Herbs collaborates with All Things HR, an external consulting firm, to facilitate its recruitment process. If you are interested in joining this vibrant company, we encourage you to explore this opportunity.
