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Healthcare Customer Service Specialist
2 months ago
As a vital member of the Providence Health & Services team, you will play a crucial role in ensuring the seamless flow of patients within our medical facilities. Your responsibilities will encompass a variety of tasks aimed at providing exceptional customer service and support in both the Swedish Medical Center and Emergency Department settings.
Key Responsibilities:
- Act as the first point of contact for patients and visitors, offering assistance with reception and registration processes.
- Conduct interviews with patients and their families to gather essential demographic and financial information.
- Facilitate the completion of necessary consents and guide patients through the facility.
- Address inquiries related to billing, insurance, and collections, ensuring clarity and understanding.
- Assist patients in navigating financial assistance programs, including the processing of required documentation.
- Serve as a knowledgeable resource for the registration functions, ensuring accurate and timely patient information flow.
- Collaborate with physician offices and team members to resolve coverage issues effectively.
- Engage in quality improvement initiatives within the Medical Center and Emergency Department.
- Be adaptable to occasional unscheduled shifts or coverage needs as required.
Why Choose Providence?
At Providence, we recognize the invaluable contributions of our caregivers. We are committed to fostering a culture that prioritizes patient-centered care, built on mutual respect and understanding. Your insights and experiences are valued, and we strive to empower our team members to excel in their roles.
Preferred Qualifications:
- Associate's Degree.
- Two years of experience in a healthcare environment, particularly in patient admission processes.
- Familiarity with patient registration, financial counseling, and medical terminology.
About Providence:
As a leading not-for-profit healthcare system in the greater Puget Sound area, Providence is dedicated to serving diverse communities through a comprehensive range of services. Our commitment to quality care and inclusivity ensures that every team member is essential, heard, and respected.
Join us in our mission to enhance the health and well-being of every patient we serve.
