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Healthcare Customer Service Representative

2 months ago


Seattle, Washington, United States Providence Health & Service Full time
Job Overview

As a vital member of our team, you will deliver exceptional front office support to patients, ensuring seamless communication between staff, patients, and healthcare providers. Your responsibilities will include accurately gathering patient records and ensuring their distribution to the relevant personnel through both digital and manual systems. You will also manage co-pay collections and perform various clerical, scheduling, and record-keeping tasks to support both patients and staff.

Why Choose Providence?

At Providence, we value our caregivers immensely. Join us at Swedish Health Services DBA Swedish Medical Group and immerse yourself in a culture dedicated to patient-centered, holistic care built on empathy, dedication, and mutual respect. Your contributions are significant here, as we believe that empowering our team is essential to attracting and retaining top talent.

Essential Qualifications:
  • Demonstrated experience in delivering high-quality customer service in a dynamic environment, with a strong emphasis on handling confidential information responsibly.
Preferred Qualifications:
  • Experience with Electronic Medical Records (EMR).
  • Prior work experience in a healthcare environment.
Benefits of Joining Providence:

We offer a comprehensive benefits package designed to support your health, professional growth, and financial stability. Our commitment is to care for you, allowing you to focus on our mission of enhancing the health and wellbeing of every patient we serve.

About Providence:

At Providence, we are united by our Promise of "Know me, care for me, ease my way." Working within our family of organizations means that regardless of your position, we will support you in your career journey, enabling you to support others effectively. With over 120,000 caregivers across more than 50 hospitals and 1,000 clinics, we are dedicated to serving diverse communities and advancing best practices in healthcare.

Commitment to Diversity:

Providence is proud to be an Equal Opportunity Employer. We are dedicated to fostering a workplace free from discrimination and harassment, where diversity is celebrated, and every team member is valued and respected. Together, we strive to create an inclusive workforce that reflects the communities we serve.