Regional Operations Manager
1 week ago
Company Background:
Imperial Cleaning stands as a leading entity in the cleaning industry, delivering exceptional cleaning solutions to a diverse range of sectors including Retail, Offices, Medical Facilities, Educational Institutions, Commercial Spaces, Financial Organizations, and Government Entities for over 25 years. With a robust workforce exceeding 1,000 employees and a consistent track record of significant sales growth, Imperial Cleaning is poised for continued expansion.
At Imperial Cleaning, we foster a culture that values employee contributions and innovative ideas at all levels. New team members are welcomed into a supportive family-like environment where our workforce is recognized as our most valuable asset. We prioritize finding highly skilled individuals who align with our vision of growth and excellence.
Imperial Cleaning is committed to equal employment opportunities. We provide competitive salary packages along with a variety of benefits that ensure a safe, respectful, and professional workplace.
Key ResponsibilitiesEssential Duties:
- Develop and maintain strong relationships with clients.
- Conduct regular inspections of locations (at least once a month).
- Document and report findings from inspections.
- Address and rectify issues within agreed service levels.
- Perform walkthroughs and estimates for potential clients.
- Oversee Staff Management:
- Recruit, onboard, and terminate Custodial Technicians.
- Provide training for Custodial Technicians.
- Set up new accounts and train staff on timekeeping procedures.
- Monitor employee attendance and time management.
- Manage daily staffing schedules to ensure optimal coverage.
- Process weekly payroll.
- Report any accidents or injuries.
- Handle and resolve employee performance concerns.
- Notify relevant departments of all staffing changes.
- Be available for emergency situations during evenings and weekends.
- Create and submit supply orders.
- Request services from the office as needed.
Key Requirements:
- Experience in the commercial cleaning sector is advantageous.
- Fluency in both English and Spanish is required.
- Strong attention to detail and excellent communication skills.
- Results-driven with the ability to address challenges promptly.
- Capable of managing multiple tasks simultaneously.
- Customer-oriented with a proactive approach to problem-solving.
- Familiarity with administrative and clerical processes.
- Proficient in using email, spreadsheets, smartphones, and relevant software applications.
Perform any other duties as assigned by management.
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