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Regional Operations Manager

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Job Overview

Company Background:

Imperial Cleaning stands as a prominent name in the cleaning industry, recognized for delivering top-notch cleaning solutions across various sectors including Retail, Offices, Medical Facilities, Educational Institutions, and more. With a robust workforce exceeding 1,000 employees and a track record of consistent growth, we are poised for continued success.

At Imperial Cleaning, we value the contributions of our employees and foster an environment that encourages creativity and innovation. Our culture is built on the belief that our workforce is our most valuable asset, and we are dedicated to attracting individuals who share our vision of excellence.

Key Responsibilities:

  • Develop and maintain strong relationships with clients.
  • Conduct regular inspections of locations (at least once a month).
  • Document and report findings from inspections.
  • Address and rectify any issues within the agreed service level agreement timeframe.
  • Perform walkthroughs and estimates for potential clients.
  • Oversee staffing operations:
    • Recruit, onboard, and terminate custodial staff as necessary.
    • Provide training for custodial personnel.
    • Establish new accounts and train staff on timekeeping procedures.
    • Monitor employee attendance and manage daily staffing schedules to ensure optimal coverage.
    • Facilitate weekly payroll processing.
    • Report any incidents or injuries.
    • Manage employee performance issues effectively.
    • Communicate staffing changes to HR and Operations.
    • Be available for emergency situations during evenings and weekends.
    • Create and submit supply orders.
    • Coordinate service requests with the office.

Essential Qualifications:

  • Experience in the commercial cleaning sector is advantageous.
  • Fluency in both English and Spanish is required.
  • Strong attention to detail and excellent communication skills.
  • Ability to resolve challenges swiftly and effectively.
  • Proficient in managing multiple tasks simultaneously.
  • Customer-oriented mindset with a proactive approach to problem-solving.
  • Familiarity with administrative and clerical procedures.
  • Competence in using email, spreadsheets, and relevant software applications.

Additional Responsibilities:

Perform any other duties as assigned by management.