Regional Operations Manager

2 months ago

Denville, New Jersey, United States Imperial Cleaning Full time
Job Overview

Position Summary:

Imperial Cleaning stands as a leading entity in the cleaning industry, delivering top-notch sanitation services across various sectors including Retail, Offices, Medical Facilities, Educational Institutions, and more. With a robust workforce exceeding 1,000 employees and a history of consistent growth, we are poised for continued expansion.

At Imperial Cleaning, we foster a culture that values employee input and innovation at all levels. We are committed to nurturing a family-like atmosphere where our staff is recognized as our most valuable asset. We prioritize finding skilled individuals who align with our vision of excellence and growth.

As an equal opportunity employer, we provide competitive remuneration and a comprehensive benefits package, ensuring a safe and respectful work environment.

Key Responsibilities:


PRIMARY DUTIES
● Build and maintain relationships with clients
● Conduct regular site evaluations (minimum once a month)
● Document and report inspection results
● Address issues within the agreed service level agreement (SLA)
● Perform assessments and estimates for potential clients
● Staff Management:
● Recruit, onboard, and terminate custodial staff
● Provide training for custodial personnel
● Set up new accounts and instruct staff on timekeeping procedures
● Oversee employee attendance and time management
● Adjust daily staffing schedules to ensure optimal coverage
● Process weekly payroll
● Report workplace incidents
● Manage and resolve employee performance challenges
● Communicate staffing changes to HR and Operations
● Be available for emergency situations during off-hours
● Create and manage supply orders
● Submit service requests to the administrative team.
ESSENTIAL QUALIFICATIONS:
● Experience in the commercial cleaning sector is advantageous
● Proficiency in both English and Spanish is required
● Strong attention to detail and excellent communication skills
● Ability to resolve issues and emergencies promptly
● Capable of managing multiple tasks simultaneously
● Customer-oriented with a proactive approach to problem-solving
● Familiarity with administrative and clerical processes
● Proficient in using email, spreadsheets, and relevant software applications.
ADDITIONAL RESPONSIBILITIES
Any other duties as assigned by management.

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