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Scenter Operations Manager

2 months ago

Denville, New Jersey, United States Scenthound Denville, NJ Full time

Benefits:

Attractive compensation package

Generous paid time off

Opportunities for training and professional growth

Perks and Benefits:

Competitive salary with performance incentives

Merit-based salary increases

Paid vacation time

Complimentary service membership

Position Overview:

The Scenter Operations Manager plays a crucial role at Scenthound, providing strong leadership, sales acumen, and outstanding customer service.

Requirements:

Proven management experience

Background in customer service (retail or restaurant)

Physical capability to lift up to 70 pounds and stamina for extended periods of standing

Dependable transportation

Willingness to work in a smoke-free environment

Ideal Candidate:

We seek a confident leader who embodies integrity, honesty, and compassion. The successful Scenter Operations Manager is an independent problem solver, adaptable, detail-oriented, and a passionate dog lover. This hands-on leader will oversee daily operations with a focus on key performance indicators such as Labor Efficiency Ratio, Average Ticket Price, and Rebook Ratio.

Key Responsibilities:

- Drive membership sales through education on health and wellness

- Cultivate a knowledgeable team that prioritizes dog wellness and safety

- Provide leadership, guidance, and mentorship to Scenter staff

- Foster employee development through training and performance evaluations

- Maintain quality standards through active participation, employee audits, and training

- Effectively communicate information from upper management to the team

- Identify areas needing assistance and provide support to maintain schedules

- Create a collaborative environment that promotes teamwork and aligns with Scenthound values

- Manage client expectations and resolve customer issues

- Ensure the safety of dogs and team members at all times

- Adhere to Scenthound's sanitation and cleaning protocols

Skills and Qualifications:

- Strong communication skills with team members and dog owners

- Leadership, coaching, and mentorship abilities

- Proficient in recruiting, hiring, and building a positive and effective team

- Strong problem-solving skills

- Attention to detail

- Effective time management and scheduling skills

- Proficiency in computer and technology applications

- Accountability and commitment to high-quality service standards