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Sales Order Specialist

2 months ago

Denville, New Jersey, United States C-1 Inc Full time

C-1 Inc Overview:

C-1: 1 Contact, 1 Connection, 1 Choice

C-1 Inc stands as a premier, all-in-one provider of cutting-edge communication and data solutions tailored for businesses. If it’s digital, we ensure our clients are connected to it — from telecommunication systems and hardware to network infrastructures, software development, managed services, and beyond. Our commitment lies in designing, implementing, managing, and supporting every aspect of our clients' needs, allowing them to concentrate on their core operations.

When considering a career with a team of IT and communication technology experts who are empowered to excel, your top choice is C-1 Inc.

Position Overview:

The Sales Order Specialist (SOS) will be instrumental in enhancing relationships and driving revenue growth within C-1 Inc's established customer network. The ideal candidate should possess the ability to engage in strategic, solution-oriented selling, showcasing our comprehensive range of applications. We seek a dynamic, creative individual with a strong understanding of technology and a proven track record in achieving sales targets. Exceptional communication and listening skills are essential. Our goal is to cultivate SOS professionals who are focused, determined, and committed to integrity, always prioritizing our clients' needs and business objectives.

Key Responsibilities:

  • Collaborate with the Sales Manager, Sales Support, Sales Directors, Account Executives, and Solution Architects to devise strategic sales methodologies.
  • Establish and nurture ongoing relationships with both existing and prospective clients.
  • Deliver outstanding customer service by addressing inquiries, troubleshooting account or order management issues.
  • Manage customer orders efficiently, utilizing the CRM system, preparing accurate order packages, and liaising with Account Executives, Procurement, Project Management, and customers throughout the sales and delivery process.
  • Enhance deal profitability by leveraging original equipment manufacturer (OEM) programs and promotions.
  • Utilize manufacturer tools to secure and maintain deal registrations and/or special pricing.
  • Work in conjunction with Account Executives and Regional Renewal Managers to monitor the contract renewal schedule and keep the CRM Contract Renewal Dashboard updated.
  • Ensure order accuracy and compliance with C-1 Inc's best practices regarding margin percentages, discounts, and integrity.
  • Stay informed about industry developments, actively participating in relevant organizations to enhance sales knowledge.
  • Maintain current knowledge of company policies and procedures, ensuring clarity with the Director when questions arise, and be prepared to discuss these policies with clients.

Additional Duties:

  • Assist during peak periods such as month-end, quarter-end, and year-end to ensure timely processing of all orders.
  • Support and assist other team members when order volumes are high or during PTO coverage.
  • Participate in internal and external training sessions to continually enhance technical expertise on products, solutions, and order processes.
  • Collaborate with the Director on task forces and internal projects as needed.
  • Identify opportunities for process improvements and present these ideas to management.

Qualifications:

  • Bachelor's degree or equivalent in a business-related field.
  • 1 - 3 years of experience in sales or business roles.
  • Exceptional communication and organizational abilities.
  • Proficient in Microsoft Office Suite.
  • Able to thrive in a fast-paced, high-volume environment.
  • Strong listening, verbal, and written communication skills.
  • Self-motivated and energetic, with a sense of urgency.
  • Capable of working independently as well as part of a team.
  • Adept at absorbing technical information and executing effectively.
  • Strong problem identification and resolution skills.
  • Familiarity with third-party manufacturer tools, business processes, and sales engagement models.

Benefits:

  • 401(k) Plan with a 35% match per dollar up to 10%.
  • Comprehensive medical coverage with multiple plan options.
  • Health Savings Account (HSA) with employer contributions.
  • In-vitro fertility treatment coverage.
  • Dental and vision insurance.
  • Flexible Spending Account (FSA) plans.
  • Pre-tax commuter plans.
  • Employer-paid life insurance and short/long-term disability.
  • Paid parental leave.
  • Employee assistance programs.
  • Voluntary life insurance and legal/ID theft plans.
  • Telehealth options and health advocacy services.
  • Volunteer time off.

Work Environment:
This role requires the ability to manage multiple priorities in a dynamic office setting, utilizing standard office equipment.

Physical Environment:
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

EEO Statement:
C-1 Inc is an equal opportunity employer, providing fair employment opportunities to all applicants and team members.

Pay Range:
$55,000 - $85,000. Actual pay will be determined based on education, experience, location, and other relevant factors.